Customer Ratings & Reviews

I never buy a major appliance without the extended warranty. My last dishwasher had over 6 service calls. Hopefully geek squad is as good as the one I had with NFM.

Worth the peace of mind, especially with a big purchase like this.

While confident our new range will work fine, the Protection Service is a good "insurance" policy covering a more expensive purchase.

I havent had to use this yet and I hope I dont have to!

Was great used for appliances I bought but sold the house now bought totaltech in new house!!!

I purchased this since my existing model - Kenmore Elite - died in about 3 years and repair was too expensive. Can't tell if the 5 year warrantee will work until the microwave's warranty expires.

GREAT YEAR PLAN FOR ME TO UTITIZE IF MY STOVE EVER GOES OUT. BUT HOPEFULLY IT WILL NOT AND IF IT DOES THIS 3 YEAR WARRANTY WILL ALLOW ME TO FEEL AT EASE AND PLEASE WITH THE SERVICE.

This is one of the best appliance purchases we've ever made period we love this!

it cheap insurance on these expensive appliances now days

Good to know I have the wonderful people who know how to fix or get someone to fix the things I need every day

I choose geek squad coverage because they have their own team of technicians. I had a small issue with the refrigerator I purchased at Best Buy and called geek squad. The issue was handled quickly and correctly. Much better than relying on LG.

I have had major trouble with customer service and geek squad in a effort to get my refrigerator fixed. The water dispenser started dispensing and wouldn’t stop we weren’t home at the time. I called and scheduled a repair. The tech that came out did not seem properly trained to diagnose the problem he had to call LG so they could walk him through how the buttons on the display work. He ordered several parts and rescheduled another visit. The parts were sent to my home and when I opened the box I knew he didn’t have a clue. I got a ice maker and trim pieces to fix my dispenser. I’m not a tech but common sense says it’s not right. I called customer service and asked they re assign the tech or send a manager to properly diagnose the issue. Dani in customer service said it was all set and gave me a new appointment. She also instructed me to file a claim via email to Segwick for the property damage. Come to find out that email does not accept emails. I called back to file a claim over the phone only to get no response from segwick. Day of the appointment came and same tech was scheduled. I called customer service again only to get a very rude supervisor who said thers nothing she can do and refused to escalate or allow me to file complaint. The tech came out and spent almost 3 hours changing unnecessary parts only to say that it’s still broken. After that most of the food is spoiled. We called customer service again but spent hours with no resolution and only getting the response to have to try again for another repair in witch they ordered a door that does not include the dispenser that I feel is also a bad guess at best. I also was informed you take no responsibility for any physical damage to the home as a result. You would not even consider a courtesy credit for the inconvenience. I now need to take a 3rd and 4th day off to try and resolve this. You really should eliminate the call center as they only created cases and more problems with misinformation provided rather than correcting the issue. I’m not a tech but I am more qualified than who you are sending out. You have wasted my time and money. We are going to cancel any remaining contracts after the repair is complete any take our appliance purchases elsewhere. You make it so difficult and confusing nobody has any authority to do anything to help.

I received a confirmation email with all of my details shortly after delivery, seems to include what I had expected. Not yet needed, unable to comment on the actual process at this time.

The geek squad mbers set upy stove so it was ready to go!! They were so very helpful and patient with their explanations. 2 super geek squad members.

Wow! I can't THANK! MY CHILDREN ENOUGH, FOR OUR HOME WARMING GIFT, TO MY HUSBAND & I.....It's good to have this protection, towards the purchase peace of mind.

In just one phone call, they fixed my concern without any hassles. When they found out that my tv is beyond repair, they replaced it with a better one in a matter or 2 days. I would always and will patronize the geek squad services.

Hope not to need the protection, but feel good about getting it.

When you spend over a $1000 on a dishwasher, one of the most used appliances in your house. I wanted some extra piece of mind to cover the parts and electronics.

The 2 young men very polite and efficient but also friendly and happy. Comfortable experience. They did a great job! No complaints just a BIG THANK YOU

Although Best Buy does not pressure you in getting a protection plan, I strongly urge anyone purchasing appliances these days to get a plan. Appliances are not made like 20 and 30 years ago, and it's a good investment.