Customer Ratings & Reviews

It’s always good and important to have a protection plan on certain big purchases. Best Buy geek squad is a great buy and investment for your products future.

This is a awesome refrigerator. I love it. Keep up the good work.

We go with the protection for our appliances. Just give us the comfort of not having to worry about finding out what is wrong and who can fix it.

This product does what it's designed for. If we ever have an issue they are there for you

We love the install process! It was super simple and quick and easy.

Best to buy it than to be sorry. I did not use it so far. The product works well

Smooth and easy, professional and timely. Couldntbof done it by myself.

Love this refrigerator wish it had some futures for you to listen to music more than just being a tap refrigerator.

Buying the Geek Squad protection is something I do on most of my items. With the way things are built these days you never know how long it will last. It is sad to say that this protection has saved me more times then it hasn't.

I have had major trouble with customer service and geek squad in a effort to get my refrigerator fixed. The water dispenser started dispensing and wouldn’t stop we weren’t home at the time. I called and scheduled a repair. The tech that came out did not seem properly trained to diagnose the problem he had to call LG so they could walk him through how the buttons on the display work. He ordered several parts and rescheduled another visit. The parts were sent to my home and when I opened the box I knew he didn’t have a clue. I got a ice maker and trim pieces to fix my dispenser. I’m not a tech but common sense says it’s not right. I called customer service and asked they re assign the tech or send a manager to properly diagnose the issue. Dani in customer service said it was all set and gave me a new appointment. She also instructed me to file a claim via email to Segwick for the property damage. Come to find out that email does not accept emails. I called back to file a claim over the phone only to get no response from segwick. Day of the appointment came and same tech was scheduled. I called customer service again only to get a very rude supervisor who said thers nothing she can do and refused to escalate or allow me to file complaint. The tech came out and spent almost 3 hours changing unnecessary parts only to say that it’s still broken. After that most of the food is spoiled. We called customer service again but spent hours with no resolution and only getting the response to have to try again for another repair in witch they ordered a door that does not include the dispenser that I feel is also a bad guess at best. I also was informed you take no responsibility for any physical damage to the home as a result. You would not even consider a courtesy credit for the inconvenience. I now need to take a 3rd and 4th day off to try and resolve this. You really should eliminate the call center as they only created cases and more problems with misinformation provided rather than correcting the issue. I’m not a tech but I am more qualified than who you are sending out. You have wasted my time and money. We are going to cancel any remaining contracts after the repair is complete any take our appliance purchases elsewhere. You make it so difficult and confusing nobody has any authority to do anything to help.

Your rates are a little to high for regular people out there trying to live.

Seemed like a good deal for the money. Haven't had to use it yet but glad it's there just in case. Have used them for my computer and was very helpful

This is a must for major appliances and the interactions we have had with geek squad techs have been great.

The refrigerator was bought as a house warming gift for my son and his family, they have loved it, and there has been no complaints about it at all

Geek Squad is great to have and the people are awesome at besybuy.

I purchased whirlpool brand products AND the warranty. Unfortunately means for the first year I have to call whirlpool for any needs. that means I paid for three years but only getting two. Bummer.

I purchased whirlpool brand products AND the warranty. Unfortunately means for the first year I have to call whirlpool for any needs. that means I paid for three years but only getting two. Bummer.

Good to know I have the wonderful people who know how to fix or get someone to fix the things I need every day

I have been buying all my appliances at Best Buy for a long time. I always buy the extended warranty. I need the peace of mind that any repairs will be free of charge and have had some even replaced if they could not be fixed..

It is foolish not to get a service protection plan. things just plain were out and stop working the way they should. Best Buy is at the top of the list.m Best Buy will make it right you may even get un up grade, I have!!!