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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3650 reviews

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  • Value

    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 3,650 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be a geek squad member for life due to my love for electronics, as well as shopping at best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A peace-of-mind service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad service is overall a peace of mind type of service, and that is mostly why I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5yr geek squad warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though we looked at many reviews of this product I felt that for the reasonable price of the warranty it would be a good idea to purchase it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 year protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the five year protection plan on major appliances. Better to be safe than sorry!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad repairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought just in case problems happen, the geeks come and repair. Seems like good deal to me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I really got geeked over by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in the process of needing service for my oven purchased 9/19. Today I got an appointment that is 2 weeks out. All I tried to do was to get help in getting this appointment sooner, for our cooking oven. I literally was bounced around to at least 10 people, over 5 different calls, agents who are nasty and hang up on you (at this point, I was aggravated with how I was being handled, and upset about it, but kept as cool as I can) Geek squad could care less about you, this is sent to an outside service (who really could not care about you) and the handling of my situation has basically been non existent. The disconnecting calls were ridiculous, the transferred calls was useless, I even said do not transfer me to an outside agency (who handles appliances) because I was getting nowhere with them. In no way did I ever even think that the geek squad service handling of my problem would be this bad. Terrible experience, I guess that I am going to have to just shut up and wait 2 weeks. then they will come and look, say they have no part, order it and reschedule (probably another 2 week wait) I wrote this review, no my wife. S

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for about 6 months now. Happy with the investment. I’ve been Reffered and glad that I did

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional courteous and knowledgeable. The only problem is scheduling and opportunity to have the service soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection on my purchases is a must. Love having the extra protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the warranty. They don’t make many things to last anymore more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope to never have to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this hoping i never have to use it, but peace of mind in case i do.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive feedback! We love to help alleviate any frustrations with your tech so you can do what you need to do! If you have any questions, please feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the five-year protection on my microwave. Good peace of mind as Best Buy has always been great at honoring the protection plan with no hassles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my LG Rangein Flagstaff and added a 5 year warranty plan in Las Vegas. Easy and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use their service yet, we shall see how they will treat me when service is needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice price for the plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom is a big fan of buying the protection plan on appliances and this was a good deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good 1111111111111111111111111111111111111111111111

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    have not had to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fortunately, have not had to use it. Love the comfort of knowing it is there.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    phone case

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very durable and reasonably priced too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Once u got to the right extension

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little trouble getting the protection plan. Only due to the reason i had trouble doing that over the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for you appliances,work for the money you pay

    I would recommend this to a friend