Customer Ratings & Reviews

The agents installed everything and got to my house on time.

on 9.20 my frig stopped working, I called Geek squad. Appt was set for 9/25 9-5. FYI 9-5 is not an appt its an entire day. At 9 am Jeana from Service quick called to SET UP AN APPT. I told her Geek squad set it up for today. She explained Best buy lies to its customers, this was not an appt. The soonest she had was 10/13. I called Best buy, I explained what Jeana said, got put on hold. after an hour on hold a new person picked up the line and I had to explain all over again, i got put on hold again. This person said she spoke to service quick and I was correct and they are rude. I geek squad manage, Edwin got on teh phone after another 30 minutes on hold and said a different company would be out on 9/30 and they would call at 9am with a 2 hour window. At 930 I call the geek quad, explained and was put on hold for 1 hour, a new person answered, I explain and was put on hold for 1 hour, a new person answered, I explained and was put on hold for 40 minutes. by this time a called on another phone and got Lisa who said her system showed my appt for 9/30 but the provide shows it for 10/13. I have now taken 2 days off work for this and geek squad still doesn't know what they are doing.....

Had a little trouble getting the protection plan. Only due to the reason i had trouble doing that over the phone.

I used my point from buying the appliances to get the 5 year protection plan.

Very knowledgeable technicians. Flexible service - you can get service in store of they can come to your home.

I am pleased with this product so far it is working well and looks good.

I purchased the extended warranty plan for the Dishwasher I bought, I’ve been told Dishwashers tend to have issues so hopefully this covers me.

Great product and price, highly recommend! Best Buy always has the best deals!

It’s a warranty and always get the warranty on big stuff

Service personnel came in, set it up. No mess, no damage. Good job

Worth the money! Protects everything. I fortunately have not had to use this protection but it's nice to have.

A must-have add-on to your home appliances. Pick up one to protect your family from breakages.

Even though we looked at many reviews of this product I felt that for the reasonable price of the warranty it would be a good idea to purchase it.

The Geek Squad is GREAT! They have done so many installs and repairs for us. They are awesome!

Some burners are faster as usual, overall good quality

Had to use this service. They were very friendly and respectful of our home wearing shoe coverings.

geek squad service is overall a peace of mind type of service, and that is mostly why I would recommend it.

I just got my appliances so i have not had to use the 5 year protection plan

I had this machine for a month and it was not draining fully. Service man solved the issue within 15 minutes.

Good value for money! I have not had to use them as yet.