Customer Ratings & Reviews

I purchased this as my stove only has a one year warranty. I'm disappointed that this isn't an additional warranty. Basically I'm paying for the first year of this and will never use it. If something goes wrong in the first year, the manufacturers warranty will cover it. So this is actually a 2 year additional warranty......I would have preferred if it didn't overlap the original warranty.

How many how do use this service but it covers me pass the Standard warranty. Unfortunately products these days do not last as long as they used to so to me it’s worth the value

Good long term protection for expensive in wall combo Microwave and Oven unit. One call was all it took to report a broken microwace roller arm and receive a replacement in the mail within days.

Very easy to use to read and to understand the guidelines.

Finally upgraded from an old hot point refrigerator. It meets our needs and happy with the purchase. I'd recommend it for those looking for an upgrade.

Geeksquad has always done a great job of answering questions!

Geek squad is always very helpful and something goes wrong with my purchase

Will not purchase anything big without Geek Squad protection plans. Simply put, well worth the money invested. Have had to use it a couple times, no questions asked - item was replaced.

Installed dishwasher and refrigerator and we purchased the extended for the small extra. This plan van be used on more than what you bought who couldnt use that kinda "coverage"...

I have had major trouble with customer service and geek squad in a effort to get my refrigerator fixed. The water dispenser started dispensing and wouldn’t stop we weren’t home at the time. I called and scheduled a repair. The tech that came out did not seem properly trained to diagnose the problem he had to call LG so they could walk him through how the buttons on the display work. He ordered several parts and rescheduled another visit. The parts were sent to my home and when I opened the box I knew he didn’t have a clue. I got a ice maker and trim pieces to fix my dispenser. I’m not a tech but common sense says it’s not right. I called customer service and asked they re assign the tech or send a manager to properly diagnose the issue. Dani in customer service said it was all set and gave me a new appointment. She also instructed me to file a claim via email to Segwick for the property damage. Come to find out that email does not accept emails. I called back to file a claim over the phone only to get no response from segwick. Day of the appointment came and same tech was scheduled. I called customer service again only to get a very rude supervisor who said thers nothing she can do and refused to escalate or allow me to file complaint. The tech came out and spent almost 3 hours changing unnecessary parts only to say that it’s still broken. After that most of the food is spoiled. We called customer service again but spent hours with no resolution and only getting the response to have to try again for another repair in witch they ordered a door that does not include the dispenser that I feel is also a bad guess at best. I also was informed you take no responsibility for any physical damage to the home as a result. You would not even consider a courtesy credit for the inconvenience. I now need to take a 3rd and 4th day off to try and resolve this. You really should eliminate the call center as they only created cases and more problems with misinformation provided rather than correcting the issue. I’m not a tech but I am more qualified than who you are sending out. You have wasted my time and money. We are going to cancel any remaining contracts after the repair is complete any take our appliance purchases elsewhere. You make it so difficult and confusing nobody has any authority to do anything to help.

I got this with the dishwasher I purchased. I havent had to use it and hopefully Iwont.

Keep an eye on the 10 year linear motor warranty... None better. Cover it also with an extra couple years, and you'll be glad you did.

I purchased my home out of foreclosure and needed to purchase all new kitchen appliances. Best Buy was my go-to store. Having the piece of mind of their warranty was a decision that was best for me.

We have had this service before and love all the features and benefits. It has always worked out for us and the Geek Squad is always helpful and nice. They are great at what they do!

Totally recommend getting the 5 yr warranty on all your major appliances! I went without on one of my earlier appliance purchases and went through an ordeal to get it fixed!!

Great deal clean installation very professional. Highly recommend

Best Buy one of the best warranties in the market. I don't always buy them, but rarely pass up on my Best Buy purchases.

Haven’t had to use it, but for the price it is most definitely worth it

I can't begin to count the times we've used our Geek Squad protection plans for a variety of products. I highly recommend the excellent fast service and the outcomes are generally top notch.

We used our plan 3 weeks prior to its end. Our dishwasher had parts start leaking. No hassles at all. Called, troubleshooting was completed. Parts no longer are being made. So got credit towards new one.