Customer Ratings & Reviews

Excellent service even when facing complicated account issues (I have two accounts and the protection and television ended up on different places.) My original television couldn't be fixed so they issued me store credit to put towards a new one. Definitely worth the money.

Date: 04-13-2024 When purchasing an expensive item (TV, other) I would get the additional extended coverage and the Best Buy Total Tech subscription so as to ensure you are covered. R. Stewart

Usually I stay away from warranties; however, Geek Squad warranties are the exception. Highly recommend spending the coin if you are buying something expensive.

Worth getting, as it's reassuring to know that your product is in good hands

Highly recommend for everyone cant go wrong without it

Great website to order from and had no issues buying or picking up. Also have had no issues setting up myself.

I'm not a big fan of warranties on small electronics. But for a $400 TV . . . I bought the 2-year warranty for a little over $20. I figured that if something is going to go wrong with the set, it should happen within two years. Otherwise, it should be OK. Then it would be time for a new TV, anyway. My only interaction with the Geek Squad was on a carry-into-the-store computer problem. They diagnosed the problem and recommended a self-fix (which worked), and charged me nothing! I was impressed.

Can’t really say much but I do know they honor their service and they do get things fixed. If they don’t they will replace a new item so I can say the service is.

Best buy offers excellent customer service and piece of mind for my expensive tv

You can't beat getting protection and troubleshooting abilities with expert technicians when it comes to your electronics. I've been dealing with Best Buy for 15 years and have never been disappointed with it's services. I ALWAYS get the Geek Squad Protection Plan for peace of mind and assurance of my product. It's the only way to go. Get quality products and quality service. You'll be happy that you did.

Its always been worth getting the warranty because you never know when things will break

Amazing television at a great price!!! Best Buy for the win!!!

Helpful with all my questions very knowledgeable about product

I’m really not looking forward to bringing my LG OLED tv to geek squad. Because if I do that means something isn’t working properly or it broke. In the past when I did bring something to them that were very friendly And took the time to listen to your problems.

I haven't needed to contact the geek squad yet, but having the coverage at a very good price is comforting.

When getting a new TV definitely get their geek squad protection. They come to you if there’s any problems.

When i bought the C1 LG OKED tv i knew that ill need a protection plan cover for avoid any future inconvenience. So i bought it. Im not have any problem with the tv buy one never knows. Is a great option and very necessary.

Had to use it on a 3 year old TV that developed pink hues all around the edges. Basically got the amount I paid for the TV to purchase a new replacement tv. Pleasantly surprised at how smooth the entire process was.

Great store and delivery service. Would definitely recommend.

THE GEEK SQUAD IS A GOOD VALUE. IF YOU VALUE PEACE OF MIND.