Customer Ratings & Reviews

The geek squad protection is 2nd to none hands down never leave best buy without a warranty, no matter what you will never go through a 3rd party warranter you will always deal with best buy directly

If I ever have to use the Geek Squad warranty I’ll feel confident if they all are as competent, knowledgeable and courteous as Kelyn.

The Geek squad was great from start to finish. Processed my warranty tv replacement and reinstalled when promised. No complaints, loved the convenience. Thank you.

I usually never get a protection plan, but I randomly agreed to this one. Nearly two years after purchasing a TV, it broke. It took a few weeks to go through the process of replacing the TV, but that's probably more to do with current events than it is Geek Squad support's abilities. I got a full refund and used that money to upgrade the TV. I'm fully satisfied.

The Gerk Squad is a AWESOME service i have never had a issue

I love the geek squad plan and I always make sure to buy from Best Buy in order to get the plan! Very easy to work with so far. I had a two year warranty on my fancy coffee maker, and when it broke. They literally refunded me right away to purchase another one. I bought this plan for my dishwasher as well, and for my three 70" TVs.

Excellent service and response when needed. Replaced a TV that quit working.

Great tv. Crisp image good sound. Really enjoy how Roku is apple friendly. I have spple tv , chromecast and Roku wins by a landslide.

I always get the warranty when I buy TVs or high price electronics.

So glad we got the warranty. My children threw something at the TV and geek squad was easy to communicate with to schedule an appointment.

Definitely worth investing in. I had an issue with a previous model of my Oled and I was able to exchange and grab a larger screen for a very low cost!

It’s a option that I purchased in addition to the TV. Fortunately, I haven’t had to use the warranty yet.

Excellent subscription I love it and use it a lot they help with everything

Very helpful and easy! Tv would not turn on and they came in to replace it!

This was a five year warranty package that includes damage coverage from a lightning strike, which is what terminated the TV the new purchase replaced. I hope I do not have to use this coverage so I could provide a more thorough rating. I did have a problem with the new TV, but it was within a year of purchase, so Geek Squad protection told me I needed to process my claim through the original manufacturer warranty plan.

Perfect service to give peace of mind for purchases!

Having used on my newest purchase but hey I got 5 years, I used the geek service before never had an issue.

Fast and knowledgeable Ontime Great service Professional

Have no reason to use them yet. But I’m sure if and when I need their service they will be well knowledgeable

Excellent TV! Roku really knows how to make TVs. The picture and sound quality are awesome.