Customer Ratings & Reviews

I've have received nothing but fabulous service from the Geek Squad. I highly suggest them!

I have had overall luck with the service for the past items I've purchased in the past. Most times they provided a box to ship back the defective product and they send a replacement quickly. The only time I needed to go to the local store was to move data from an old PC to a new PC. The staff was pleasant overall, however needed to get the supervisor involved to cover the data transfer per the agreement of the plan since the team member was new and unfamiliar with the plan.

I would always recommend geek squad protection its the best they always take care of me good value

I haven't gotten to use the extended warranty...so not sure yet. But... I had a 65" going bad. The manager said they would cover it, but the screen was cracked in a corner. I was ok with the crack, it didn't affect the TV and was there for over a year. The TV started going dark and 'glitching' non stop. I do not believe it was related to the crack at all, but the they would not touch it with any type of damage. So...I really didn't get to see how the warranty works, other than it doesn't cover damage. duh... Apparently there is no damage coverage available on larger TV's at all. Bummer...

Great coverage for small money on a large item that can quickly become unreplacable .

The geek squad protection is 2nd to none hands down never leave best buy without a warranty, no matter what you will never go through a 3rd party warranter you will always deal with best buy directly

So far my tv and the service provided has been pretty good

Never had to use it. Other than having my TV installed

Consider the cost of the tv i bought and they guarantee it for 5 years. I see tvs all over on cl selling w bad pixels or a line. If this hapoens in 4 years from nowwell i call best buy and tgey bring me a samsung series 9 tv that has 3d to my house and haul off the bad one who wouldnt want their tech replaced with the new updated version?

I love Best Buy, they have the best insurance policy for their products!

Fast and easy. Bought with my other tv and was replaced fast no issues

I typically choose Geek Squad Protection over the manufacture's extended warranty since Geek Squad is easy to reach and has been very responsive for the other items I've covered this way.

Best buy protection is worth it especially if accidental damage from handling is part of the plan. I had that plan on my Microsoft surface pro 3 and had the unfortunent event of damaging the screen beyond repair, I had renewed the plan twice and I was so happy I did because I was able to get my surface replaced and now I have the pro 6. I will continue to get protection from now on!

Purchase protections plans selectively. When I've had an issue replacement easy.

Peace of mind with this Geek Squad protection. Would not want to have to pay more for in home repair for time and $$ to ship it somewhere.

I used to be against extended warranties with the thought that it was just a waste of money. Then I married a woman that thought she could fix anything herself and typically did more damage. Now I buy the Geek Squad warranties on everything I purchase with implicit instructions that if it breaks, schedule maintenance!

They did a great job mounting our tv , straight and level

I was standing over at the oled TV's and the guy who worked there asked me if I was thinking about buying one and I said yes! So he ask me to look at something he had on sale and it was a B7 55" lg oled tv! He showed me the price and my jaw dropped when I saw the price "699" and I said yes I will take it And I purchased this warranty and I am very happy with my purchase because this tv is great!

I got this protection plan just in case anything happens to my $1000+ tv. Best Buy has it all.

This is one of the best services around, they do an awesome job on fixing the items that needed fixed.