Customer Ratings & Reviews

I've used this type of protection on products I've purchased in the past, and it was helpful to have it in place when needed. Fortunately, I have not used this very often, and I hope I do not need to for this most recent purchase. I'm giving it 5 stars based on ease of use for past products I've owned that needed replacement, repair, or a quick tweak at the store.

Thankfully I haven't had to use this service as of yet, but there's nothing like that piece of mind should anything malfunction. I purchased this protection plan for a Smart TV purchase, and would recommend anyone making a high end purchase to get this protection plan. It only cost a few bucks extra and could really help should anything happen to your tech equipment.

The service was excellent and the technician set up the TV and connect everything that was necessary and they also did a follow up call

Just an excellent protection. Our expensive is protected for 4 more years for peace of mind

I have had this support for many years now and it sure has cut down all the frustrations of any problems with a computer and Ipad and more. My computers have lasted much longer with the Geek Squad help too.

My Samsung 65 Q80T screen failed in less than 6 months. I called Geek Squad and when the replacement part was unavailable then gave me full credit towards purchase and installation of a replacement TV. The replacement make my purchase of Geek Squad protection well worth the purchase cost.

I added the 5- year service warranty to my Samsung purchase just to be sure! But I’m thinking I might not have needed it with this product as everyone I speak with that owns products from Samsung are happy even years later! But I trust Best Buy and their guaranteed service! Great investment!

It’s always a good idea to purchase this added services when purchasing electronics. I was so grateful that I did purchase it. When my television went out it was replaced right WY.

An agent brought our new TV to our hone and set it up. He was fast, thorough. Before we bought this TV, we needed a Tech to come to our home to check out the TV. A problem was identified and repairs made, all on our schedule. They came when we needed them. So grateful for this service.

I’ll never not use this service after having an issue with the TV. Take it back no questions asked

Its a peace of mind in a house full of elect tonics. Much apprecieated.

Geek Squad was accommodating in that they replaced my 5 year warranty that was purchased in April of 2017 and gave me a new one that started with my new TV purchased October 2020, they had to replace since my old tv that I purchased in April 2017 was damaged when it was sent to be repaired by Geek Squad.

My husband mounted de rack and TV in the lining room. Love it

Keeps my mind stress free of any possible mishaps with my purchase. Definitely needed if you live in a rowdy household like myself

terrific to add security if something breaks down and hoping it never needs to be used

I bought this because I don't want to be sitting around looking at nothing. If the tv goes out I think the geek squad will come to my rescue and that's a whole lot better than sitting and looking at nothing.

I have always purchased this option, and have used it twice. Both times I was completely satisfied with the service. Fast, no nonsense, and professional service.

I have always purchased this option, and have used it twice. Both times I was completely satisfied with the service. Fast, no nonsense, and professional service.

Official Rules NO PURCHASE OR PAYMENT OF MONEY IS NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES. A PURCHASE OR PAYMENT OF MONEY WILL NOT IMPROVE THE CHANCES OF WINNING

Excellent service and response when needed. Replaced a TV that quit working.