Customer Ratings & Reviews

They been so helpful threw the time i had the membership you can always ask questions they walk you threw it or a quick chat if you on the run

It’s always nice to have that extra peace of mind for any of life’s unecpected moments. 5 years is definitely worth the extra cost.

Truly a must have when you purchase a new TV! I have had to use it in the past and boy was I glad I had this. If your spending alot of money on something that can can get damaged by nature along (lightning) than you definitely should have this protection.

Ordered 4 40" tvs all at the same time for a project. Everything was going fine until I opened the last box (#4). No image, just the line/shape screen, well actually I could see some of the menu to the left. Called Best Buy, said you're over 13 days, can't help you. Called Vizo next, at first they said 1 year warranty, but the next day and a few emails it was determined it was a Best Buy problem and they can't help us. Unfortunately we had to buy a 5th TV to complete the project.

When you buy something, you never expect it to break. When you pay big buck, you really never expect it to break. I payed $2000 for a TV and got the 2 year extended warranty. 1 week before it expired, it broke. 1 day before it expired and 1 day after it was fixed, I extended it another year. It's the best money I ever spend for peace of mind.

They came in and mounted my TV and did a real professionally asked me where I wanted it made sure the size and indications was all correct

I enjoy having the extra protection on my equipment for piece of mind

Worth the investment and easy to use. I have had it in the past and gives a good feeling of being protected

The Geek Squad warranty is the bomb. It can cover up to 5 years, then replace it effortlessly if needed.

I talked with a Geek Squad expert for about 3 minutes, and they were able to take my symptoms and ascertain that the device was hosed, that it should be returned. That is a sign of a good expert, that they will make the right decision with authority when needed.

Always recommend on electronics I.e. TVs you purchase the extended warranty. I had a tv that was four years old and started to have problems. Well the part that needed replacing they didn’t make any longer. Fortunately I had the extended warranty and got a new TV.

I did not purchase a protection plan on day I purchased my 55 IN LG OLED TV. I had second thoughts after that. About 1 week later, I called and purchased the plan by phone. I felt at ease. The customer rep was very helpful and answered all of my questions.

The Geek Squad fixed my iPhone faster and better than the Apple Store and it cost me less Thank you Geek Squad

Excellent TV. Best Buy always has the best prices and services.

They are very helpful. Always know exactly what to do and get the problem solved.

Great job and thank you for your time. I thought you had forgotten me, since this all happened around the holidays. But your emails lift my spirits. Thank you once again.

[Employee of bestbuy] I love the quality, features, and being able to stream movies concerts and other special events

First time I've purchased the extra protection plan. After speaking with the sales associate I agreed it was a good idea and had value.

I can feel safe with the coverage , I have now. Had a TV that seemed perfect in the beginning, however, I didn't notice the sluggish remote signal, after the 1 year warranty on $1300.00 worth, BB still swapped it out. Proud of the $169.00, I spent on protection.

Got the protection plan just Incase because of the tv that I bough that I was told was a hold I say tv edition made for Black Friday so for 2 years I’ll be protected if the tv happens to internally not work well so I can get a new one!