Customer Ratings & Reviews

After the bad experience i had with my first tv i brought from best buy i almost didn't buy another one.

I had a two year old Samsung 55” TV. I purchased an extra year’s warranty. Two months after my warranty expired, HALF of my screen went black. I replaced it with a new 55” Samsung, but purchased a 5 year warranty. Hopefully this TV will make it past 2 years.

Great picture quality! Easy set up & use too. Highly recommend

Great protection plan for the price! I would recommend!

excellent service ! would recommend them..anytime..

I rated this excellent because of the peace of mind it gives. I haven't used it yet, but I know it is there if I need help with my new laptop.

I had a problem with my tv and the Chromecast that was built in it and they gave me my money back and I bought another tv that was better then the one I had the problem with, The geek squad is the best when it come to fixing things. They even have fast service.

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

This was a great deal included in new tv/soundbar purchase.

Excellent service, protection plan, and a professional crew.

Very good buy Excellent customer service representative online!

Excellent open box item arrived in perfect condition. Works great

Got this just in case, never been happier. Got this for our TV and safe to say it's nice to have. Haven't had any issues with it

Hopefully won't need the protection but its woth having

Picture and audio are both high quality ,and plenty of USB and video input and output. Overall great buy.

Nice picture and audio quality. Great value for the money

Haven't used itt for things like tv yet, but, based on prior experience, they are a First-rate operation.

Good extended warranty for a good price hopefully I’ll never have to use it

I really appreciate Geek Squad, their culture, and commitment to the customer. I rarely need them but when I do, they make it easy.

I love it so much. Such a great deal. Awesome investment.