Customer Ratings & Reviews

The tech was very helpful and knowledgeable. I have used this service many times always friendly

Always get to geek squad plan when I buy something at Best Buy. They always come through when I need them.

I don’t mind spending the extra money to have peace of mind knowing that if I have an issue after the factory warranty runs out that I will be able to still receive repairs or a replacement!

I was able to get my tv worked on quickly and effortlessly at my request. The moment they realized it couldn’t be fixed I was quickly given the option to replace my tv and buy another protection plan for the new one. Everything was in a timely fashion and made to be quick and painless

A just in case policy for just in case. I know the Geek Squad is knowledgeable.

Haven’t needed to use this yet but because of the deal I got on the tv I figured I’d add this plan. Had a friend need pixel replacement twice and though the tv is great can’t be too safe so went with the 5 year protection to be safe .

Well worth the initial cost. It has saved me on 2 large screen TVs. Keep in mind that it expires when you use it on a defective item whether it's used after 1 month or 5 years.

I also purchased the two year warranty. It was reasonable and a necessity with electronic

We were so pleased that we purchased the protection plan. During a terrible storm, lightning took our TV out. The Geek Squad came to our home, evaluated the damage, ordered the parts that were needed and fixed our TV. It's working great!

Great protection great customer service very quick with walk-ins before covid may be appointment since covid. Overall quick with services when needed for my products and high knowledge of the plans and the restrictions each plan has.

Our tv went out and I was so glad to have the protection plan! Geek squad was super helpful and got us squared away!

It took a few minutes, and a couple transfers, and this was my first call to the Geek squad, but with their patience, my problem was resolved on the first call. Definitely worth the price of the fee for the maintenance. Thanks, Best Buy.

I purchased a 5 year warranty protection plan. Hopefully I will never have to use it but if I do I am glad I have it. I purchased the same plan on an older tv I bought from best buy years ago and it was totally worth it. If you are buying an expensive tv I would highly recommend it just to give yourself the peace of mind.

I bought this protection only because it was not so expensive and figured why not. Manufacturers don't make things to last like they use to so I figure i protect myself just in case.

glad to have it in case it is needed- i hope I don't but it takes the worry out in case something happens

Geek squad great company had issues with my tv they replaced it!!!

When I purchased a new computer for myself, I also bought one for my mom, who lives 700 miles away. I purchased the geek squad access for our computers, and when my mom has needed some help, I don't have to try to talk her through it over the phone - she can take her computer to her local best buy!

The 5-year Geek Squad protection plan was an excellent investment, and was only a few dollars more than the 3-year plan. This gives assurance that the total investment for our Samsung TV of about 2 thousand dollars is protected.

Always great to have your mind at ease with the extended warranty

I did not initially purchase Gerk Squad for my TV, but during the grace period we had an issue and needed assistance. Geek Squad showed up right on time!!