Customer Ratings & Reviews

OMG I had a problem with a screen I purchased and they without asking any hard time gave me the best solution in matter of seconds the squad rocks besides it covers everything many people thinks is expensive but if you divided in years is cheaper than buying a new tv

Based on previous purchases for different items, I didn’t hesitate to get this for my Tv. Actually I get the geek squad protection for all my purchases at Best Buy.

The last tv we got outlived the warranty by just a few months, always go with the longer plan. No regrets

Haven't had to use it yet for my tv. But not a bad thing to have for just in case.

So happy to have y’all at our disposal thank you so much

My Geeks were awesome! Tyler went above and beyond in helping me when BEst Buy customer service had no idea what they were doing.

Haven't had to use this service (thank God), but is worth the price. Be sure to check the item you buy it with does not already have a warranty! Best Buy loves to sucker you into this when you don't even need it on certain items.

I haven't needed service therefore that is why I'm giving a 5 star

Love. Geek squad I use in the past. Very good. The guys and girl know what they doing very professional

Great thing to have for expensive electronics. Don’t have to worry about it in the future good investment.

I've had several scenarios where an item I bought conked out a year and a half after purchase. They were able to just go ahead and swap it out and or give me store credit for what I paid, if they didn't have it in stock.

Awesome quality service happy to have Best Buy by my side keep the good work up !! Love you guys

I'm so old I remember when a TV repair man would come to the house to replace vital tubes in the set (in the 50s and 60s). But in this day and age one should really buy this protection, like it or not. I have had great service through Best Buy when I have used this service.

This was a must have with my purchase because I brought a T.V (insignia brand)from Target and it lost brightness , I didn't purchase insurance but I did have proof of Purchase and they couldn't do anything for me and I had the Television for about 4years.I was so hurt because the T.V looks brand new.I learned my lesson so I made sure with this purchase I had insurance added.

Got me the 5 year warranty and it’s all worth it it covers the tv that I purchased for repair or replacement

Recommend this for every appliance purchase. It gives a piece of mind knowing accidentals are covered or can be fixed

The agents did a great job mounting the tv and informing me too how to hook up my sound bar quick fast and easy

Bestbuy had the only extended warranty that I saw specifically for OLED burn-in, which is always a possibility. This gives me peace of mind after buying a very expensive TV

We are very pleased with the geek squad. If we had issues we were able to call set up an appointment and have them fixed. This was in our home and at the store!

We had to have our 60" television set replaced twice within the first few weeks, as the vocal was totally out of sync with the picture. BestBuy made this an effortless process.