Customer Ratings & Reviews

Easy to Use when you’re app isn’t working, my app wasn’t accepting my card and I bought it as an option

I always get this protection. Geek Squad stands by the protection service. My tv breaks down, I take it in and they stand by the protection. I watch a lot of tv, so I would never be without this protection.

Best coverage ever, hassle-free. If they can't fix it they will replace it.

I love that geek squad helps with everything and if you aren’t satisfied with your situation or product they will make their best to make it better.

So far my expert with geek squad has been ok, I haven’t had any issue with getting things repaired and fixed.

very professionally done in a timely manner its been six months and since the installation of my wall mounted 50 inch tv and no issues yet.

Provided great coverage for my product. Very easy customer service very reliable would use them again.

This was a really good buy for my grandkids. It was the perfect item for their convenience. I have purchased others and recommended this it to others.

Best Buy of Paramus is the best around, good customer service 5 stars

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

My samsung tv went on the blink. I had purchased a five year warranty and I am glad I did. Best Buy replaced my TV at no cost to me. The only thing I paid for was another 5 year warranty. Great to have. Would not be without it.

I hope to not need this but am assured it will cover any damages by movers. It did NOT cover transportation of the TV from the store to my house.

Have not had to use their service yet on new tv but have had great response when needed on computer

Loved my geek squad team+ Courteous, timely, Well mannered and very instructive. Quick and easy install.

We would not be without our Geek Squad Service! It gives piece of mind knowing they are there for you when you need them! They have given us great service every time!! Would not be without this service! Well worth the money!

I purchased the 5 Year Protection Plan for my 65” Sharp 4K RoKu TV because I thought I definitely needed it for a purchase like this Incase anything goes wrong with my TV. I have not purchased a Sharp before so I really don’t know what to expect from it. I guess I just wanted to cover all my bases and have a peace of mind and not worry all the time.

Excellent peace of mind for all the devices and electronics that you buy.

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! It is a no brainer to pay a few extra dollars and protect your investment against defects and just plain old bad luck! And Best Buy makes it super easy!

The sales agent was great. Made sure i understood what i was buying. So no buyers remorse

Haven't used the service yet but for the price I added the 2 year coverage based off other reviews.