Customer Ratings & Reviews

it’s ok i don’t understand it. you can only use it if you bought it in the store

Always buy the longest protection plan they have. If your TV gives you any problem they will replace harass free if they can't fix it.

Great Service! Nick and Gordon were professional installers. Quick install and answered all questions. Thank you for the great service! Love the set-up and look of it. I would recommend to everyone.

Excellent experience. Great tv and excellent installation

nice, hope i dont have to use it though. Sounds like they will replace the TV if something happens to it

The Geek Squad service agreements are the best. If they can't fix it, you can credit to buy something else. They have always been very professional, helpful and understanding when I needed help.

Who,are you going to call after the manufacturer warranty ends? Best Buy Geek Squad, that’s who. They are the best and will be there when/if needed.

The geek squad protection plan is great. They installed all my appliances and came back to adjust my refrigerator when i had problems getting it to the correct height

My TV is so awesome! I love the apps, the picture, the sound quality an I got a great price for the size (65')

Took a chance when this TV went on sale and wondered why, Well happy to say I have had no complaints so for and what a great pic with so much detail, Not a lot of 4K out there yet but the up-scaling from even standard DVD and Blue ray is really good. Great pic and easy to use tv

Very, very reliable and patient. At first it was difficult to describe concern but they used their cell phone, took a picture and sure enough they were able to detect problem!

Love geek squad. I had a ? About my TV and they were able to assist me

For peace of mind, about $30.00 a month for 5 years was worth it. Protecting your investment is important.

Used in the past and pretty straightforward service, they stand by their commitment to fixing your product.

Renewed for replacement TV. Based on prior experience I won't be disappointed if this one fails.

This is a great TV. The delivery went perfectly as well. I am completely happy with Geek Squad and Best Buy.

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

Good warranty for peace of mind. Great customer service when delivering new TV and returning another.

Feeling very confident about geek squad service. That’s why I took the extra coverage.