Customer Ratings & Reviews

My last TV had issues and thank goodness I had the protection plan. My TV had to be replaced. It was done quickly and the people were professional and well trained.

Agents brought new TV inside and set it up on my TV rotating stand

We are used geek squad since our first tv, tablets , router, refrigerator,etc , we really recommend

I really don’t want to pay a lot of money later on when something that could have been protected with a little bit of money with the purchase up front

The employees answered all my questions and made sure I was taken care of.

Based on everything I've read, this is the most comprehensive protection plan one can find. I'm concerned about long-term durability of my new LG OLED and this plan covers everything I'm concerned about.

Love geek squad warranties.Anytime I have a issue with a product I'm able to return it to the store and the customer service rep returns the items for me.

[Employee of bestbuy] I always get protection for all my products. Convenient for pass the time to return incase of manufacturer error

Loved the service. It was quick, easy and enjoyable.

I always get a protection plan for any big ticket items. You never know what can go wrong. They are usually good at repairing or replacing items when things go bad.

The Geek Squad guys are top notch and professional. They also took the time to show me how to use the remote and made sure I could go to my Roku and also my BluRay player. I would not think of investing money in a new 55" HD TV without a five year protection plan.

I love the coverage that is offered and would recommend to anyone buying anything worth protecting.

Degree squad is wonderful just in case if any accidental accident happened. I know that I am cover.

Do yourself a favor and get a service plan! It covers the tv for almost anything that happens to it. Not dropping it, but most regular things that can happen are included in the warranty. I have always had the extended warranty from Best Buy and I will continue to do the same.

This is Excellent service I sat back, and they did every thing and programmed tv it was all ready to go.

I’ve used this twice on a TV I purchased from Best Buy 11- 2018 and had to call the geek squad 1-2019 was a little disappointed that my TV went out so quick.......issue was resolved with my protection plan glad I brought it

TV is great, quality of images, feels like a more expensive tv

If they cover like the last warranty plan, I'll be happy (if I need it)

Purchased the geek squad five year protection plan I’m glad we did. Hopefully we have nothing wrong, but if we do, it’s worth it.

As a Best Buy customer I’m very happy that I was given the option to add the two year Geek Squad security to insure my purchase of my Samsung 70” Television for a low price. Very satisfied as a Best Buy customer.