Customer Ratings & Reviews

definitely worth making this purchase and came in handy

GEEK Squad Knows their Business!! Good on Telephone OR at Customer Site !

Always buy the protection. It’s worth it. I’ve used it a few times, a back light problem on lg tv. Tv hit by surge etc.

The five year warranty is great They do what they say

Its a piece of mind and easy to use if needed in future.

They def took great care of our items when delivering and mounting!

Purchased the new LG oled 65 inch tv. Because there is a possibility of burn in on oleds, and LG does not cover that in their warranty. I purchased the 5 year Geek Squad warranty that does cover burn in.

Thank you, I'm very happy with my purchase. Also very happy with best buy and how they treat customers.

Haven't had the need to use this yet, but bought for extra insurance.

Covers everything you need it to cover Haven’t had to use it yet but it’s nice to know it’s there

I've had several scenarios where an item I bought conked out a year and a half after purchase. They were able to just go ahead and swap it out and or give me store credit for what I paid, if they didn't have it in stock.

I had a 55" LG and a 2 year extended repair or replacement plan that I thought that I would not need, 18 months into it and the LG went south. They sent the Geek Squad out did an assessment and replaced the LG and no charge, so I upgraded in size and purchase a 5 year plan.

Used several times and it’s always easy! Friendly and knowledgeable staff. Thanks geek squad

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

I obtained the 5 year warranty because we were purchasing a brand of tv that we have never owned before. I hope we will not have to use it, but we feel that if we do Bestbuy will make things right.

I love the 4K on this, it looks so wonderful with my PS5

Since I haven't had the need to use this protection yet, I can't rate actual experience. But it does gives me peace of mind to know I have coverage.

Always happy with geek squad great customer service

Always add protection with quality thease days to prevent problems

The customer service was spot on as usual. I specifically wanted Geek Squad cause I believe they are cheaper then their new protection plan. That and they give awesome service.