Customer Ratings & Reviews

love the Geek Squad. They really have saved me Alot of times. They have saved my computer by either doing major overhauls or helping me over the phone with computer issues. Great techs when needing home service.

Great service. The geek squad team are so knowledgeable and very customer friendly. Definitely recommend.

I haven’t used it with my TV purchase. But I have used the warranty before on my Washer Machine and they sent a technician to fix the problem I had. I had good experience so I purchased it again.

The Geek Squad did a great job safely delivering, installing, and mounting my new LG UHD TV. The set up was fast and they even hauled away my old TV!

Best coverage ever, hassle-free. If they can't fix it they will replace it.

Geek Squad initial service call was set up for us while we were in the store - two techs came out - I had already set up and configured the video and audio on my TV and soundbar, so they did not have much to do, other than check over all the settings - so far, service has been good

Geek Squad initial service call was set up for us while we were in the store - two techs came out - I had already set up and configured the video and audio on my TV and soundbar, so they did not have much to do, other than check over all the settings - so far, service has been good

I bought the Geek Squad protection for 5 years for my 50 in Insignia TV. I do a lot of business with Best Buy and I've only had to use it once in the past but for $55 for 5 years you cannot go wrong.

Have piece of mind with geek squad support and protection.

One of the best items i have purchased. Absolutely love it

It's always worth protection just in case. My t.v. had a dead line of pixels and Geek Squad was super fast and nice to come help me return the t.v. for a refund. Waiting on Samsung's 2021 micro/mini l.e.d.'s.

Bought the protection plan for 2 years because life happens. Have not had to use it yet but better safe then sorry.

Bought the protection plan for 2 years because life happens. Have not had to use it yet but better safe then sorry.

purchased this just incase i need it to protect my items hope that I don’t have to use it but better to be safe then sorry

Haven't had to use geek squad protection as yet. I hung my own tv did my own connections and un boxing. They did offer to do these things. This is what I do for a living so I didn't need that done. I guess it's great a Haven't needed them for warranty purposes as yet.

My tv broke down and I went to bestbuy to buy another tv, but then they checked my account and found that I had the geek squad guarantee active and they replaced my tv for free, that was great, thanks geek squad.

I have gotten this before on previous TV's & it was very handy when one of them lost video rather early in it's usage. They were unable to repair it so I received a new TV in replacement.

If you are buying a TV, the Geek Squad service is the best, They mounted the TV & had everything installed & showed me how to work everything before they left!

Unknown, have not used yet this yet. We will see how it works in the future

Our Tv wouldn’t power on. We had only had it less than 2 years. Geek Squad came out & had to order a part. Waited a week for them to come out to fix the part, but it didn’t work. Got a new TV a few days later! Took about 2 weeks but it was fully covered.