Customer Ratings & Reviews

But overall thank you to the Geek squad online customer service team.

we haven't had to use this service as of yet however we feel confident knowing that we are protected by geek squad for the next 2 years. Having used this service in the past it was never anything short of great.

Had to add the protection plan on my TV. There was no question or doubt about it

Geek Squad is extremely clutch. Absolutely worth the money. I have used them multiple times, and they never fail.

Geek squad agent was informative and explained everything so I could understand recommend a warranty for everything well worth the money

Don’t Leave BestBuy Without It! This is why I only buy my electronics at BestBuy rather than online sources like Amaz. You never know what might happen. They make the process seamless and convenient.

The Geek Squad very knowledgeable they answered and help me with all questions i had before,during and after the purchased

My customer representative was amazing and attentive!

We have had the Geek Squad for years. The quality of the workers is outstanding and very professional. Absolutely essential with the huge variety of electronics and appliances in book our home. Superb service

Delivery was as expected, courteous, prompt, careful with delivery and answered any questions I had!

Fortunately the BestBuy brand LCD TV did not need service during the 2 year period, but the price of the protection was reasonable and I don't feel as though I lost anything having paid for the extra protection plan.

Good …………………………………………………………………..dddddddddddddddddddd

Dont buy an OLED without this. Please. Factor this necessity into your price. Protect your investment and your peace. You never know what can happen, But you can know that you’ll always be taken care of.

Gig squat insurance is the most simple as thing you can do to guarantee no headaches no hassle when something goes wrong Best Buy and a Geek Squad their of their to handle anything... just buy it

Very good and had no problem loved the items I receive

I've had to take my pc to the shop twice, and have gotten help over the phone. Problems resolved, and with the service plan, it didn't cost anything. Next, I need to look into getting a couple of appliances fixed.

Nopefully never needed. idk why companies want reviews ONLY weeks after a purchase, at least send another review link 1-2 year after.

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Have not had to use it yet but looking forward to using it when I have to

I haven’t had any problems with my tv, thankfully. But I’m glad I have this just in case.