Customer Ratings & Reviews

The Geek Squad protection plan is a smart way to go when purchasing an item from Best Buy. It's always best to have a protection plan and don't need it than to need it and don't have it.

Manager was very informative at the store in helping me to choose this service plan.

I bought a trash TCL that died 1 day out of warranty, this insurance covered a new Vizio that also ended up being a wild ride but that was mostly due to freight deliveries.

This is one of the best protection plans I have ever seen. I rest easy knowing that this plan is in place. If they can't fix the problem, they replace the covered item. Simply put; this protection plan is far superior to plans offered by Best Buy competitors!

I always purchase extended warranty with Best Buy The Geek Squad they are absolutely the best excellent customer service I've never had any problems with purchasing an extended warranty with Best Buy.

Nothing last anymore, so you better get a warranty how ever they price adjust it. Its like driving a new car off a dealership. The price goes down on what you orignally pay for it. So if you paid $1200 for a tv and 2 years later with a warranty the will adjust to about $900 that they will give back to you to get another tv plus a $250 five year warranty.

Have not needed to use them but I have seen their vehicles on the road a lot and ads.

Years ago, I relied on manufacturers warranties until I had a really, REALLY bad experience. I now buy Geek Squad protection for every Best Buy purchase and am 100% satisfied. They're well trained, show up on time and fully explain the issue. Worth every dime!

Having the Geek Squad protection service gives me peace of mind that my product will be fixed if service is needed. I had to use the service once, and I was very happy to have it.

This is very good I bought it in case something happens to my TV. I used it one time because I had a question about my TV. Geek squad called me back right away and gave me advice to fix the problem.

I always buy the longest warranty possible. Once my tv gave out 3.5 years and it was covered.

Always Buy Best Buy Geek Squad Service Warranty. Only had to use 1 time in pass, buy Geek Squad Replaced that Product , No Problems

Geek Squad is very knowledgeable and fixed an issue I was having with my laptop. They had it finished before I left the store and it was cheaper than I thought it was going to be. Awesome crew!

Have not used yet but will definitely enjoy if i ever need it

I always purchase Geek Squad service when purchasing computers, TVs or appliances. The Geek Squad is very responsive when I call them. I like the ease of making appointments and their in-home services.

The 5 year warranty was a great price for my OLED tv, and having used Geek Squad Warranty in the past, I know that i will have no issues using it should the need arise.

I wouldn’t be caught without the Geek Squad Protection Plan on all of my eligible Best Buy purchases!

for tv it was kind of brutal . The tv was broke the guy had to come out and change the main board in the tv before giving us a new tv. So this took almost 2 months. We did not have a tv for almost 2 months Every time they came they had to replace the same thing ... The tv was 500 dollars instead of replacing it they spent 3000 on 3 boards that did not work, whatever they had to pay the guys to come out and work every time for 2 hours, This was honestly ridiculous. Nothing made sense. luckily we finally got the replacement after the 3rd time and thats the only reason we get 1 more star.

When we purchased our Sony, we bought this, too. The installers were professional, setting up our TV in a quick manner. Their instructions for navigating through it were complete as of today.

You can never go wrong with a product like this this is my second one and I have no complaints