Customer Ratings & Reviews

Excellent service the few times I've made a phone call to them.

Protects my TV for 5 years, that's longer than I'll probably even have the TV!

Had an issue with the TV 19 months after purchase. Geek squad will replace it. Glad I got the protection plan.

Geek squad has always been very helpful. I dropped off my laptop in the past and they’ve repaired it.

Its your standard protection plan. Nothing more nothing less.

I’m glad I added the 2-Year Protection Plan to my purchase. It covers accidents like drops, spills, and power surges, giving me real peace of mind. Signing up was fast, and customer service was helpful. The price was fair, and there are no hidden fees if I ever need to file a claim. Definitely worth it to protect a big investment.

Many people tell me these warranties aren't worth it. My Hisense TV started to fail 4 years into ownership. Called BB protection and since they no longer sell that model had me pick out a new one at the same price (Found one that was pricier but on sale) and they delivered the new TV and took the old away the next day. Great service.

You have you get your protection plans because you never know what can happen

Five year protection is really good for what it is Best Buy have some great protection deals

Tv looks great while playing games, BUT has a severe problem with judder/soap opera effect that is very distracting while watching tv!

Hoping getting this this time it will truly work if something happens

I would highly recommend purchasing the geek squad protection. Especially when purchasing open box products. Any issues you have with the product they will take care of with no hassle

Geek squad has helped me and my family so much over the years. I will never forget when my computer was messed up and they helped fix it! Awesome staff and great in store support!

I have purchased this protection plan for all of my televisions and they have all been worth the money. Just had a Samsung 4K TV panel start going only to find out that they don't make it anymore or cannot replace it. Received full value of the original TV and used it to purchase a new one. Granted, benefited BestBuy with a more expensive purchase, but the coverage made the out of pocket much easier. Could have gotten the same TV, but why? Went to 8K since it was affordable with my money from the extended warranty claim. Bottom line, always purchase this for your high end items and for other things as well (headphones I also have coverage on and my youngest was able to replace when a chip in the headset went bad after 8 months). Customer service during the replacement was stellar, and honestly I don't mind paying for peace of mind. Knowing Best Buy will take care of my item if I have issues takes one less worry off of my mind in these days. Highly recommend.

Great support from the Geek Squad 10/10 recommend warranties.

I hope to not need it for my TV but they have been very helpful in the past.

We purchased one of these 5 year warranties along with a 75” Hisense tv. Exactly at the 2 year mark, the tv died. It was a bad panel and main board. Once the panel is damaged, they just give you a credit towards a replacement as panels are not repairable. 2 phone calls later and a new tv was ordered for exchange. 2 days later I had the replacement in home. Easy Peasy… Note: They gave me a current day replacement credit towards a direct replacement of what I originally purchased. That total was higher than the original purchase price with tax and warranty. I can’t say that this will apply to all but, it worked out well for me. I then decided to upgrade and the full exchange value was applied to the new tv. This ended up being a great deal. My new lg qned tv is now hanging up and I took another warranty to protect my investment as well. The cost seems high but, it is well worth it when you are planning on buying a large tv as it comes with in home service.

Haven’t had to use yet but really nice knowing they are there for ya

my tv is broken. I got right through to someone and got an appointment. very easy and I didnt have to do much. hope the repair or replace is this seamless.

I definetly recommend these services. They are always great to have