Customer Ratings & Reviews

Having a five year warranty on any electronics these days is a very smart decision. It’s well worth the money because of the product has issues before five years is up. It’s gonna cost you a lot more money to fix it. I would highly recommend getting the five year warranty it has worked well for us.

Peace of mind in case something goes south with my new Samsung TV

I bough it because it includes damages by voltage and where I live the electricity isn’t steady

Excellent quality picture. Perfect sound. Highly recommend this tv.

What else is there to say. Easiest warranty program I’ve had. I buy it with all my major purchases. I make those purchases at Best Buy because of it.

I've used Geek Squad before on other purchases and it comes in handy. I just don't like the fact that the TV come with one year warranty, so as soon as you purchase The Geek Squad protection, the protection cards immediately, so I basically only got one year protection. Not not a good idea in my book. It should kick in once my one year warranty is over that came with the TV, so I thought.

I always purchase the the protection package. They stand behind the product they sell

Great service. Had an extended warranty for my tv and had to use it. The process was easy to take care of the problem. They replaced my old tv and installed the new one . They took away the old tv, cleaned up after installing the new tv and were very professional . I would strongly recommend purchasing an extended warranty. I was very happy with the process and the prompt service.

Feel a great sense of security knowing I have the added protection from anything happening

A protection plan is great if you're overly cautious and almost a must if you have children. Would highly recommend for purchases over $100, especially if they have a lot of moving parts.

We have had and used Best Buy Geek Squad protection before, it is great. Also a good value for the price

Great Service!!! Definitely worth getting, team was very helpful

Its a warranty i dont think they need a review on a warranty

Absolutely worth the investment to protect your original purchase. Our television suddenly stopped working and was still covered under the extended warranty we purchased.

Geek squad never disappoints. They are able to fix jut about anything.

Do it, you won’t regret it. Definitely has saved me monies and customer service is great.

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

Piece of mind, worth the money. Just wish it covered everything

Geek squad service is the best. I've used them on a couple of occasions. The staff is very knowledgeable and helpful. Great service.!!!