Customer Ratings & Reviews

Great and reliable/ I always purchase the plan to give me peace of mind/ I always know I can come into the Best Buy and they will help me with what I have a problem with.

I love them! They have been able to help me several times with different things and saved me lots of frustration and time. Worth every penny!

Amazing! Service. Always quick and easy to file a claim.

The two year warranty makes the purchases worry free.

Geek Squad is the best. So helpful transferring old computer data to new and explaining the new Windows system.

I have used the Geek Squad several times and they have come through for me, so they are nice to have as back-up.

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

Good TV, problems arise when one becomes familiar with the interface. Redundant steps to access content; antiquated format.

Nothing like not worrying about having to replace a tv that's covered by an extended warranty. 5 years

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

Adding this protection plan was simple, easy to understand, and well integrated into our TV purchase. Best Buy employees explained it thoroughly, how it works, where to go to file claims, etc.

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

I alway get protect plan hasnt failed me in the past

Hope I don’t need to use it. Easy to purchase. Great

It is a stress relief to know that the TV is covered for 5 years.

I bought a TV that started flickering and having major screen issues right after the manufacturer’s warranty expired (of course). I took it back to the store and hey we’re able to send it out because I bought the extra coverage. It took a couple of weeks to diagnose but they contacted me today to tell me that they’re refunding me (in the form of a gift card) what I paid for the TV to put towards any purchase from Best Buy. This is why I buy extended/ enhanced warranties on most electronics. Most of these companies that administer these warranties are very reputable and honor claims that fall within the parameters of the coverage. Most people have unreasonable expectations and suffer from a sense of entitlement the size of a house and therefore claim that these types of coverage are “scams” or “Rip offs” because they fail to take a moment to actually find out what is covered and how the claims procedures work. Frank Zappa once said “Stupidity has a certain charm. Ignorance does not.” Nowhere is that more true than the world of the entitled consumer. Buy the warranty or don’t complain because almost all electronics these days are designed to fail.

I always get Geek Squad protection on my electronics. It’s just provides a peace of mind. Thankfully I’ve never had to use it.

I love my tv with all my Roku apps already on there.

Geek squad was efficient and neat when installing my tv’s

I get the 5 year on all TVs and applianaces its worth every dollar and they have replaced 2 TV's now. A 70 inch LG TV in our living room they came to the house and fixed and did a great job.