Customer Ratings & Reviews

The agent who showed up to mount my TV and connected to all my devices, was amazing! She was so patient and very kind and not only sitting up the TV and my DIRECTV remote, but she loaded the fire TV remote to my iPhone, and completely set it up for me to her satisfaction. I am a quadriplegic, and she was very understanding of my need to be able to control the television from my iPhone. She spent quite a bit of time on setting my phone up because it was apparently quite an involved process. Normally I would attempt this on my own . But I am glad she did it for me. I wholeheartedly recommend the geek squad protection to anyone making a purchase from Best Buy.

Great Service! Delivered on Time! Met my Expectations!

Very easy to receive I would buy again soon with np.

Worth the price. I take care of my stuff but you just never know.

Didn’t use this much but its helpful if you can get it

Really worth the value! Enjoying the assurance of the warranty.

We bought this tv for a family member who is bed ridden. This TV provides exceptional viewing experience. Color is sharp and sound is great even without a sound bar. The remote is easy to use which is a blessing. The price was extremely good and of course we choice to add on the protection policy which was extremely cost effective but truly dont think we will need it. There were many add on options to view free for 30 days. A great idea to test things out and see if these things suit you. This transaction was easy and delivery was quick and on time. Samsung is the best product in this class and Best Buy has the greatest service. A very good experience.

Great to have a warranty beyond the basic one . Price was good.

Haven’t had to use and i hope i never do but glad i have just in case

Excellent price for 5 years of protection against any situation

Gives me the peace of mind just in case something were to happen

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

We have had Geek Squad for quite a few years now and they do very good work. If they can fix it they will. And if they can't fix it they will tell you that also. We took in an old computer and they told us they couldn't fix it. That's the way it should be. It's worth the money you spend for it.

Awesome awesome and awesome!!! Yesssssssssssssssss

It's a good TV I like the picture but I had to get two to get one that wasn't broken I like the features of Amazon just wish the TV was built better.

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.

Always offers a quick response. Purchased a new TV an elderly family member and I couldn't be there to help. The squad walked her through the issue.

Customer service is so welcoming i actually felt safe

Geek squad is nice to have when it is needed. Havent needed it yet.

Great TV. Purchased 2 year Protection Plan. Lightning strike damaged TV 2 months before expiration of Protection Plan. TV will be replaced under the Plan. GREAT DEAL!