Customer Ratings & Reviews

You can't beat a 5 year protection program as good as this!

Always helpful and send out knowledgable technicians.

The Geek squad protection is a must have to have on your most expensive items.

This comes in handy when you buy a TV. I was watching it one moment the next it stopped working. BB exchanged my TV broght it out to me and took the old one off my hands

Can't really provide an opinion yet, as we have yet to use the warranty. Obviously, the product has to break in order to evaluate the extended warranty service. But hopefully the warranted product will never have to be serviced under the warranty period.

The insurance agents were beyond expectations, and the all services for claim was easy, fast amd gentle

Excellent service and really gives you a peace of mind especially with big item purchases!

LOVE LOVE MY TV IT KEEPS ME HOME AND OUT OF TROUBLE. HIGHLY RECCOMMEND THIS FOR YOUR NEXT PURCHASE OF A TV.

Very helpful fast easy everyone was accommodating and informative

Bought this because as in previous experience, Best Buy does repair or replace TV’s. I had a DLP that had some kind of part failure and Best Buy took care of it. I have also bought TVs with this warranty and have not had issues. Its good for “peace of mind.” I most recently purchased this for an OLED. These TVs have a small risk of panel failure and/or image burn in. Best Buy offers coverage for this. I doubt I’ll have any issues, but just incase. I decided to get 5 years of coverage. TV’s are sensitive tech these days. They are difficult to transport etc... In home service is best.

I wouldn't buy an extended warranty anywhere else. This one is actually worth it

Great service, great tv for the price, picture quality is bright and clear

Have never had a problem with the squad when requesting assistance.

Low price good product, I wil recommend it when you buy your products

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

So worth it. This was on my parents old TV I bought them. TV was about 4 year old and started getting dark spots. Geek squad had me send pictures and approved replacement. They came out and delivered the new TV and removed the old. Would always suggest either the individual plan or the plan that covers all purchases, both are a good value

I like tv Quality of tv and imressive and espcellily i like service you provided

Bought a LG G4 oled and theres no way im paying this price wirhout the protection olan! Now my family has peace of mind that if anything happens, best buy will help us out!

This is definitely a fantastic product. I bought it for my mom as a Christmas present and she absolutely loves it. She watches our favorite shows and movies on it and it’s great to have a bunch of family to enjoy it also.

Best thing to purchase just in case of an accident, you are covered for 5 years.