Customer Ratings & Reviews

Glad to have this for a piece of mind! Have heard great things about the service!

Used this insurance program and had no issues receiving benefits.

So far we haven't had to use this, but we have in the past for products and have always been happy.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

I basically bought this TV since I was scared if something happens the TV over all I wouldn’t have to buy one all over again.. but yes this is deff worth it!

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

Do it, you won’t regret it. Definitely has saved me monies and customer service is great.

i gave this product 4 stars because 1 if you have mutiple tvs you need seaprate remotes 2. it takes a while to boot up 3 there is a custom app that if you dont sign up for you cant use the tv 4 i was expectimg better from poineer

I love this protection, the squad is very knowledgeable, professional, respectful, helpful, and courteous.

Also great with geek support and call them and help u set up Tv

The Geek Squad is an amazing service, and it is the reason that we only purchase electronics at Best Buy. We recently had an expensive television's picture stop working. One simple, quick call to the Geek Squad resulted in a fast, in-home appointment. The television could not be fixed, so they offered us a current replacement, as we were still within the 5 year warranty period. When nothing that was available would fit into the space, they refunded our entire purchase price via a Best Buy gift card, instructing us to simply go to the store and choose any television that we wanted. They have setup home theater for us, so many times we have used them. Again, we would not even try to own electronics without their support. We always buy the maximum Geek Squad service, and on so many occasions, it has been well worth every penny spent. Love this service, love the Geek Squad's professional, knowledgeable technicians.

I always purchase the the protection package. They stand behind the product they sell

Love that Firefox is in the system and I don't have to use my firestick. Sound is great. Picture is great. No compalints. I would buy it again.

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

I think it is worth getting for a peace of mind if anything should go wrong

Good to have coverage for the electronics. Geek squad pricing is great

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

Bought this for my mother in law. She loves it. The picture is amazing

Pros: TV looks great in a sunny lit room or at night with proper settings. Reflection blocking coating works well (i have a window w blinds adjacent to it). The special smart tv bluetooth remote is cool. When hooked up to wifi, get the samsung app on your phone. You can easily throw youtube stuff you find onto the screen or play movies and pix from your phone. netflix, amazon prime etc stream great. 3d looks good to me, though 3d on a 46 in screen isn't ideal, its still cool. Tv is nice and flat and mounted flat on my wall. USB is a simple way to have movies and pix right there internet runs smooth having this tv turn your cable box on and off w the infrared beamer is really cool. it can also change channels but is laggy vs the real controller. voice control is neat but doubt ill use it. Cons: having some of the connections stick straight you the back vs being sideways affects how close you can get it to the wall. not many options for old connections like vga or rgb without finding adaptors