Customer Ratings & Reviews

Got it to bring my 75yr old aunt into the 21 century.

Great customer service and easy to create a claim.

Worth every penny, it always comes in clutch when needed

Good help great service and very helpful , what more can you ask for,thanks.

Haven't had to use it yet, however I have never had an issue with using warrany services with Bedt Buy!!

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

Never had to use it with my TV,I did use it to replace some Skullcandy headphones, though,it was useful.

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

Had to return a 32" that was under warranty. Fast and quick service.

Got this for TV protection. Peace of Mind for next 5 year.

The Geek Squad is wonderful. I had a stroke and needed help several times. They were great and walked me through to resolve any issue. I would never use my computer without knowing they were there to help.

I got burned (pun intended) with my Sony A1E OLED with a couple burn ins in just owning it for 2 and a half years and didn’t have coverage. Upgraded to the LG GX OLED for my new XBOX Series X console and couldn’t be happier. I now have peace of mind knowing Geek Squad will protect from burn ins. I have used Geek Squad in the past for a product and the service is the best. No haggle or hassle. If you purchase a OLED tv I would highly recommend purchasing from Best Buy along with the geek squad protection. I purchased the 5 year plan. The cost was fair.

Best Buy has the best protection plans for the cost

Geek squad mounted both my TVs quickly and they did a great job.

It’s very assuring knowing that if anything happens with my purchases I have a team of courteous professionals that very knowledgeable about the products standing behind me.

I will never buy my electronic from any place else. They price match.

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We purchased this extended warranty because my dad has recently been having issues with his Samsung TV. The TV itself is really good until it glitched out at less than four months. The Samsung rep gave me the option of having their subcontracted serviceman or Geek squad handle it and I chose Geek Squad thinking it would be faster. Turns out it was but the person who set up and scheduled did not diagnose the problem correctly and therefore ordered the wrong part. I decided to keep having Geek Squad reschedule to fix but decided to try to see if Samsung could get it done earlier but when Samsung scheduled the service call, the company and number given were unreachable by phone and I couldn’t find them listed in Hawaii so I cancelled it and will look forward to next weekend when Geek Squad will return.

Peace of mind to have protection plan. Great to be able to take product to store.

Great value for just straight tv watching. Closed caption is big enough to easily to read. Picture quality is good.