Customer Ratings & Reviews

The extended warranty works for me with every product I get

The extended warranty works for me with every product I get

The extended warranty works for me with every product I get

The agents always are knowledgeable and do the right things to get my problems fixed.

The best purchase to make on all iteams , glad I did

I will never go without a warranty on big products like this. Good price

It is nice to have a good, dependable service for all we do.

excellent plan to have on tv excellent purchase to have on it thank you on the purchase

I always like to but the warranties for my tv just to be safe .

It is great to have in case something goes wrong.Im so glad I have this on TV.

Great item and I would def Italy recommend it to any one.

Always great to have the extended warranty, all my purchase have the extended warranty

They answered all of my questions and made sure I understood before letting go.

I always add a warranty to large purchases just for those moments you can’t control.

Nice tv. Picture is good. Very happy with my choice.

Protect the protection of your data. Hard drives tend to fail you sometimes.

Geek Squad protection plans are the best way to protect your investment no matter what the product.

Always get Geek Squad. They have replaced and fixed all my broken electronics

Good peace of mind in case something goes wrong. It was inexpensive.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.