Customer Ratings & Reviews

Need this protection on all your devices. Great Geek squad protection to have.

just purchased the warranty but 5 years it’s the worth of money

I have had Geek Squad protection since I bought my computer and laptop. I have put it to great use. All I have to do is call the number and someone is there to help me. When I had a hardware problem I was told to take the computer to the store. The Geek Squad fixed that problem also and because I had the contract there was no charge. Since I am an older senior citizen I do not have the know how to fix the more complicated problems. Just call the Geek Squad is my motto. They are always there and will help you out, and with a smile.

The associate was very knowledgeable and friendly i will definitely come back to buy from this location.

They were easy to talk to about my first purchase and its problem

We stay in Florida and our house was built before the 1970s, so no 3 wire electrical. Everytime we have a T-storm something is bound to get hit. Even with surge protectors and battery backups on all the expensive TV's and devices. So paying the extra for geek squad protection is a must have and a no brainer.

Geek squad was excellent. Clean install and took all garbage with them. Wouldn't even know they were here. Perfect.

Great price. Really good value for the money. Good deal.

I like the knowledge of having a five year warranty if it is needed. Great price

I favor buying from Best Buy largely because of their Geek Squad for technical questions!

I highly recommend adding a protection plan to your purchase. Even a quality product may have a catastrophic failure. We lost our 2-year-old refrigerator when severe thunderstorms hit the power grid. Best Buy replaced the refrigerator and compensated for food spoilage. The protection plans are worth every penny.

They were AWESOME! Great service very polite, friendly, professional, courteous crew.

Good service, never had problems in past replacing/fixing things.

I love this computer, I enjoy it and it works well n perfectly fine

Out of all warranties I’ve ever purchased Geek Squad is the only ones I truly trust.

28th Street Grand Rapids store is awesome - they know how to care for customers and really help! I was treated poorly at the Alpine store, really poorly

The geek squad was called out our vacation camping area to diagnose and solve a problem that I was having getting my newly purchased television connected up in my Airstream trailer. They showed up and within approximately 30 minutes they had my TV hooked up and we’re out of there. These technicians were very knowledgeable and professional. Thank you Robert w. & Sandee Ott

I bought this to extend the warranty on my TCL TV, I wasn't too familiar with the brand so I didn't know what to expect. So far, the TV has been great so I haven't needed to use this. For me, it was worth the money for a little peace of mind. I would recommend this if you are buying this type of electronics.

I buy protection plans on all of our TVs and computers and have used them on both. Best Buy doesn’t mess around and takes care of things if there is a problem. This is the only company I buy protection plans from because of this. No headaches and hassle free.

Haven’t had to use it and hopefully won’t but it’s nice to know I’m protected should I need it