Customer Ratings & Reviews

Geek Squad always helps me! If you are just joining, you need understand that you have to make an appointment - in store and / or online. It is generally quick, but not instantaneous. I greatly appreciate their help with my technological problems. It is a great weight off of my shoulders to belong and not have to worry about how to get a repair done. Many times they can help remotely.

We recently upgraded our tech support but have used Geek Squad for years with great success. They have by chat, phone and in store walked me through issues, questions, information searches and purchases. Having that kind of support any time of day or night keeps all our techno gizmos running at home since I have limited knowledge. I have never had a technician seem impatient or rushed.

Had some a problem arise with a product. Geek squad took care of it immediately over the phone. Unfortunately had to replace it but they did it fast and without any problems at all!! They exceeded my expectations!

I add the GSP or GSPR plans to just about every item I buy that offers them. At worst it is like a cheap insurance plan for my new item that I don't wind up using because the item held up great. At best they are there should something go wrong and I don't have to pay the full cost of a repair or replacement out of pocket.

I really appreciate the added protection. I live in Boston and my condo is rented in FL. Knowing that I have someone to call and get things fixed for my tenants locally is a real benefit.

Peace of mind is priceless but I got xtended warranty at a great price

Purchase protections plans selectively. When I've had an issue replacement easy.

Peace of mind to know we are perfected way past the manufactured warranty as well as the store warranty. Our tv went out after 4 yrs and knowing we’re covered more than the expected life of the product is peace of mind

I did have to have tv replaced due to a faulty audio port. It was a painless, quick process. the extended warranty gives me peace of mind.

Apparently, this is an excellent warranty according to all my answered questions about how the warrant works. All I have to do is call the Best Buy store if I need assistance with my TV. The TV stays at home, and I am glad about that since it is mounted on a wall. The technicians come my home if I ever need assistance. I feel really comfortable and happy that I bought a 5 year warranty.

I was helped quickly and efficiently! This is why I always go to best buy for all of my electronic needs.

Great service when you need it. Arrived on time and did great work.

I would definitely not buy a TV today without an additional warranty. TV’s today have so many features and issues can arise. Having a warranty for five years at a lower price is a great value. If it can’t be fixed , you can get it replaced. With a warranty, you have a chance for repair or replacement. Saves u from buying another unit. Best deal around. Best Buy Geeks usually are great.

I like to protect my larger purchase so this item was a good cost and length of time to cover the new TV

Always good to have with appliances! You just never know what could happen!

The agent mounted my tv and connected it to all my devices

Just got my new tv. Was using an older 1 given to me and it went out. I made sure to buy the protection plan so if something happened I knew I'd be covered for any help I'd needed!!

Purchased a new TV didn’t want the headache I recall the difficulty we had putting the other TV above the fireplace so I opted in for the geek squad protection and installation so very handy it was nice as they took the TV off the wall and put the new one up And set it up it was great well worth what I paid for it no it’s covered so on those dog toys go flying TV is covered

excellent service fast and very nice customer service

I've used several geek squad contracts to service my products. I haven't had any issues and the service level and response times have been great. The technical support and competency level is very good.