Customer Ratings & Reviews

Perfect .

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

Very good service I totally satisfied Highly recommended

The tv look amazing and it works Wonderfully, I would recommend this tv to everybody

Great for keeping your products covered would highly recommend for peace of mind.

I've have received nothing but fabulous service from the Geek Squad. I highly suggest them!

I am a very happy customer with Best Buy. Geek Squad these guys are great in putting my TV together and informing me on how to use it A GREAT BUNCH OF GUYS

Added for additional protection. Reasonable price for it.

Geek Squad, need I say more? Excellent cover to have should the worst happen and a must for all the electronice here in this house. If we buy anything new, it will always be bought with a Geek Squad Protection Plan.

Have not used it yet, but hope coverage is easy to use.

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

No worries about future problems even with furniture.

Like the added coverage just in case something happens at a low cost

I like buying the extended warranties on electronics it gives me an extended piece of mind that if my product had a problem in the future The Geek squad has my back.

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

So far so good. My TV remote broke, I brought it to bestbuy, they took it and sent me a neq one in a few days! I bought the 5 year warranty for my 55" oled LG TV because all the reviews said it gets burn in on the screen...it's been 3years and NOburn-in, absolutely no issues at all.

Fast and prompt service. I highly recommend the service!

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

So far after 2 + months there has been no need for Geek Squad service.