Customer Ratings & Reviews

I had a small issue with a tv I had purchased, I was in my last year of the geek squad warranty and I was able to get a whole new tv! Service was great and I recommend the extra protection.

We love the geek squad protection. This is the main reason we shop at Best Buy. We had a problem a few years ago with a tv that we had owned over a year. We took the tv back to our local Best Buy. They looked at it and refunded us the entire amount we had paid for the tv. It took about 40 minutes for the entire process, including waiting in line.

Got it for protection as my last tv was done after a ppwer outtage at the 3 year mark

I got this protection plan just in case anything happens to my $1000+ tv. Best Buy has it all.

Have used it in the past and very happy with the service.

Very fast very professional. I enjoyed the experience so much I bought another TV with the same exact warranty just because of how professional the geek squad is highly recommended.

The tv look amazing and it works Wonderfully, I would recommend this tv to everybody

I have always used Geek Squad for all my Best Buy purchases, TV's, Laptops and Gaming Systems - I have no complaints and I've always been pleased with their level of service. I recommended Best Buy to my dtr who just purchased a washer/dryer and she asked if the Geek Squad Warranty was worth it and I said absolutely. She subscribed at the time of her purchase.

The agent explained how my tv works and took their time to answer any questions I had before making a purchase.

Excellent! Good Service and nice atención for the empleados. I like Best Buy. Is the BEST

Great service after factor warranty has expired. Customer service has always been great and we purchase this on all our Electronics . Very pleased with our service after the sale.

I work on appliances for a living and sell protection agreements every day. So I believe in them whole heartedly. I chose to purchase the protection agreement when I bought my TV for peace of mindand the fact that if it breaks it will be repaired or replaced. And the price was very reasonable compared to other plans.

Staff was very friendly, helpful and knowledgeable. I went in with a warranty/return and they helped out right away with no issues whatsoever. Thank you for all the help and making it easy!

This is one of the best services around, they do an awesome job on fixing the items that needed fixed.

Great service. I love geek squad and it's team of professionals. I recommend to all my friends to pay for warranty and services from Best Buy.

75” tv purchased salesman said purchase the warranty, I asked does it cover accidental screen damage. He said yes it does! WELL IT DOESN’T and now i have no tv and out $79.99! Went to the store manager said oh well i can’t control want lies my employees say. Almost blew my gasket!!! Best Buy should be held accountable for what your employees tell us the customers!! Lies and deception to sell a protection plan and take peoples hard earned money!!!

this protection plan is excellent ! from previous experience - with our defective tv which didn't function after the geek squad guys tried to repair it, we were offered replacement of the defective tv or store credit. we chose the store credit. we were able to buy a newer model of the tv (with additional cost, of course).

I had a tv that the back panel had burnt up suddenly. No issues with getting a new tv to replace the one that back panel burnt up. Would recommend Geek Squad protection.

It's kind of hard to Rate, I have not had the opportunity to use the service. Hope I never will.

Great for keeping your products covered would highly recommend for peace of mind.