Customer Ratings & Reviews

Great protection program…would definitely recommend…..

When it comes to geeks, these guys are the geekiest geek on geekers

We were disappointed with our TV purchase as it gave us problems from day 1 however after speaking with Geek Squad, they sent a technician to diagnose the problem and scheduled a, immediate replacement which we are now enjoying. They were very easy to deal with and the 2 gentlemen who delivered our TV were very professional and their communication with us regarding arrival time was excellent as we were able to ensure we were there to receive the delivery. all in all, they were fantastic to deal with from the 1st call,

I have used the Geek Squad several times and they have come through for me, so they are nice to have as back-up.

Good TV, problems arise when one becomes familiar with the interface. Redundant steps to access content; antiquated format.

Amazing! Service. Always quick and easy to file a claim.

I get the 5 year on all TVs and applianaces its worth every dollar and they have replaced 2 TV's now. A 70 inch LG TV in our living room they came to the house and fixed and did a great job.

We got the 5 year warranty and it’s the best our previously purchased Sony kept freezing and they came out 8 times replaced everything and finally gave us a full refund! We were able to get a new tv and so far it’s been great!

The two year warranty makes the purchases worry free.

I always get Geek Squad protection on my electronics. It’s just provides a peace of mind. Thankfully I’ve never had to use it.

Geek squad was very fast when i had to get new tv because my went bad very nice on phone and because they couldnt get the tv i had they got me a bigger on and just as nice probley better and i wanted bigger from the start but couldnt find what i wanted but when mine didnt work any more a d i calles them and after they checked everything i got the help i needed and they found what i wanted and were right on top of it zi will never buy from any were else after that any were else and it would be a problem but not best buy tbey are great and i stick by them and now i have all my friends and family doing the same thank u beat buy i will never by a tv from any one but u

I have nothing but GOOD things to say about the Protection Plan!! I'm not guaranteeing this will happen for everyone but it sure worked for us! We bought the 5 year plan on our previous 75" TV and when there was about 4 months left on the plan I noticed dark lines coming down from the top of the screen. Geek Squad came to the house and decided the panel was going out. It was also determined that the due to the TV being almost 5 years old a new panel would not be available for replacement. We connected with the most awesome young lady who walked us through our options and she also researched a new TV for us. We decided to go with a 77" Sony OLED because she said it had very few problems with 'burn-in'. Here's the best part....the Protection Plan credited every single penny of our purchase 5 years prior and we were able to put it towards the Sony. You just couldn't ask for anything better than that! The Plan is not cheap but it paid us back 7 times value! Protect yourself with the plan. You may never have to use it but, if you do, you'll be glad you bought it.

Nothing like not worrying about having to replace a tv that's covered by an extended warranty. 5 years

It is a stress relief to know that the TV is covered for 5 years.

I alway get protect plan hasnt failed me in the past

Hope I don’t need to use it. Easy to purchase. Great

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

The protection made us feel much better about transporting the TV home.

We always take out the extra protection. Only had to use it once, and very easy process

Was a Christmas gift for the daughter She loved it.