Customer Ratings & Reviews

I’ve never had to use this service and hope I never do which is why I buy Samsung products.

Purchased for grandsons bedroom and couldnt be happier with it

We bought this to cover a big screen television. We don't as a rule purchase warranties but this will cover any repairs. The best part is they will come to you to do the repairs.

Geek Squad initial service call was set up for us while we were in the store - two techs came out - I had already set up and configured the video and audio on my TV and soundbar, so they did not have much to do, other than check over all the settings - so far, service has been good

Geek Squad initial service call was set up for us while we were in the store - two techs came out - I had already set up and configured the video and audio on my TV and soundbar, so they did not have much to do, other than check over all the settings - so far, service has been good

Good product, recommended, very useful, I will buy it again, well recommended.

My TV was having black spots and Best Buy was super quick to take care of my issue and replace my TV

I purchased a TCL 55" HDTV and was a little worried about its ability to last for the long-term based on limited reviews more than 1-year-old. I purchased the Geek Squad protection to give me some peace of mind in case something happened in the next 5 years. I hope to never need it, but the cost was certainly worth it if the HDTV does have an issue later.

The Customer Service Agent was very helpful and the Price was good

Have not needed to use them but I have seen their vehicles on the road a lot and ads.

Geek squad installed my tv & extra components. They made sure I understood how to operate the smart tv functions.

Good customer service. Came in and switched out tvs in and out answered all my questions

I purchased a 5 year plan when I bought my tv. However, I had to ship my tv twice before they were able to fix it and I had to pay $92 for the repair. What’s the point of purchasing a plan when you still have to pay for repairs?

I purchased the protection for my TV and I am glad I did, Geek has a great reputation and I know my product will be protected if needed. I have purchased a Geek refurbished product and it worked great.

Nice comfort knowing I've got coverage since technology changes so quickly.

I'm thankful that I don't have to worry for several years that my TV is gonna break down. My previous TV died just a little over a year, and of course I didn't get the warranty that time! Learned my lesson.

I know so mean products last a long time, but it doesn't hurt to have them covered.

I have signed up for the Geek Squad protection service since my first purchase at Best Buy. It has given me peace of mind with all my electronics, with fast and attentive service. I recommend it!

Hoping that it takes care of any damage or malfunction over the next 5 yrs,

Love that you can spend a lil extra money to make sure your stuff is covered incase of something stupid happens