Customer Ratings & Reviews

I always buy an extended protection warranty and Best Buy always honors it when warranted

Had protection on old TV. When it failed after 3 years, Geek Squad replaced with new same model TV. No questions or hassle.

best buy and their employees are always taking care of me , thats why i keep going back. love this place and their people.

I have used the Warranty on other products at Best Buy. It is well worth it. Awesome coverage. But i have not had to use the Geek squad on my new Samsung yet. But i have used in the past.

LOVE IT, THEY WILL GET YOU RIGHT! THEY ARE ALWAYS NICE AND FRIENDLY.

Having a 5 Year Protection plan on your TV is totally worth it! Going through a manufacture's warranty procedure is not worth the hassle and time... so get Geek Squad and save yourself some headache!

Recommend getting the insurance for the TV even though it’s a five-year plan you never know what could happen in those five years specially when one has little kids like to throw things around the house.

Prompt service. This save me hundreds in repair cost as the tv broke twice in two years . Second time they replaced it

Inlove with the tv has very high details and beautiful colors and works well with my ps5 and very awesome with movies

This Purchase is the Best Investment yet great service they'll send someone out if we need them to, hook everything up correctly or mount TVs and make sure everything is working smoothly before they leave.

Having the Geek Squad Protection has been very helpful. It's now been upgraded to "Total Tech Support", but is worth having the benefits of this 'Insurance Policy'.

The team came as planned removed old stove had new one up and going in less than 30 minutes great service and experience.

Geek Squad provided great service, answered all my questions, and suggested a replacement tv.

When I was younger I thought protection plans were a rip off. As fast as new models are coming out, and TV being produced I highly recommend a protection plan through Geek a squad. They are quick to fix any issues and very customer friendly.

4 stars if I have to use it…. 5 stars if I don’t have to use it

I love geek squad but for some reason I have been having trouble with this computer using GS I have been using geek squad for 6 years now and I really like it but sometimes it has some glitches

But overall thank you to the Geek squad online customer service team.

65 inch tv that had a problem and it was replaced and delivered . No questions asked excellent service

I bought the protection plan for my tv had a issue geek squad took care of it but took almost a month i still recomend getting the protection plan for any new tv if your tv has any defects they fix it even if takes awhile they take care of it

Great TV after almost 2 yrs of heavy usage! Also, the sales guy was very helpful and knowledgeable!!