Customer Ratings & Reviews

I mean its a must, if you buy somethint for a $1,000 don't you want to have some sort of coverage on it?

The geek squad has never disappointed me. Anytime i called with a issue they guided me through each step with no problem.

Highly recommend to get with purchases. My TV started to show bright spots on the edge after nearly 2 years. Made a call. They sent someone out. Determined the tv needed to be exchanged. Since my tv is still usable I was able get a gift card for the full amount I paid on my tv and keep my tv. They went above and beyond.

Always good to add a protective plan just in case accidents happen

The salesman at Best Buy in Germantown (Mr. G..." ) was very helpful, knowledgeable, and patient with me. He took time to explain the importance of purchasing a warranty for my 24 " televisions. I did purchase three warrantees. I appreciate his assistance and would definitely recommend him to also help my friends and colleagues with purchasing items at Best Buy..

Very helpful. They make it effortless when there is something wrong

I always purchase this service when i purchase large items. Usually, i do not need the service, but when electronics fail this service is worth every penny.

Great product! I have a peace of mind knowing that Geek Squad is there to assist me with the product that I bought!

Excellent source for me, I don't fix anything I let Professional do it

Thanks for the fine folks at the Florence Best Buy. We have bought so many appliances and TVs and more and we always take the five year warranty. We’ve only had to use the warranty twice over 20+ years. But it’s always nice having peace of mind, if anything does happen.

You only need to read the terms and features for these Geek Squad warranties to see how beneficial they are on top of your manufacturer's warranty. Above and beyond. Most of us carry the insurance plans for cell phones each month as a "what if scenario," this is no different for high end home entertainment equipment. For less than cellular insurance and no "deductibles," this is a must have piece of mind. Better to have and not need, than to need and not have.

like this one. set it up just fine. hope this tv lasts.

Never had to use geek squard last tv because of covid nobody could repair,recieved a credit for tv

They really set up my entertainment equipment very professionally and quickly too.

Best Costumer Service for Repairs or you get a brand new replacement guaranteed.

This insurance is extremely important. After replacing another TV brand twice, I was able to replace my TV at no cost with a more reliable brand and of course, purchased insurance again as a precaution.

good service. easy to use. no complains. i used to my Tv

Alway purchase the protection plan. We have always purchased the protection plan for any and all appliances that we buy from this store. Have always received prompt and quick repairs or replacement.

It's an average protection plan and nothing else. Hopefully I'll never have to use. Bestbuy has lost touch with their loyal customer base in regards that they want to push That 179.99 a year Total Tech Plan every time you purchase an item and that's where you are automatically enrolled in a card blanche protection plan (FOR AS LONG AS YOU PAY 179.99 YEARLY)!!! Making the regular protection plan mediocre at best. A SCAM and a money grab if you ask me. especially when for as far as I can remember I've been an Elite Status member for spending a certain amount of money a year and now anyone can become an Elite Member for 49.99. Doesn't matter how much you spend in their store. SCAM!

It’s pretty much gotten to the point where if you spend over $500 on a TV you have to buy “5 year insurance”. My personal experience has been very good getting equipment fixed in a reasonable amount of time. Have had to call for service 3 times and it has always been a positive experience.