Customer Ratings & Reviews

My grandson mounted my TV on the wall. When the TV was delivered, I was shown how it operates. I'm very pleased.

I will continue shopping at bestbuy, great customer experience.

Very helpful and Their availability is very convenient

[Employee of bestbuy] Crucial for any large purchase a Best buy. Always worth it to put protection on your item.

setting up my new television and mount purchase along with my install appt. at my home for my telelvision was easy with the help of the Best Buy Customer Service Representative Margie.

Professional crew and punctual delivery, easy to work with scheduling

Love the people. Very friendly. Very knowledgeable. Only problem was that when my daughter broke my tv from hitting it they said that warranty doesn’t cover things like that.

I had a Samsung 50" 1080p TV that went out and was non-repairable after 15 months. I replaced it with a Samsung 50" 4K TV and decided that it would be good to have a backup plan, so I bought the 5 year Service Policy when I bought the new TV. I didn't want to feel cheated by Samsung again and I know that the Geek Squad and Best Buy will back up the product.

Have not used as of yet for the TV product. Nor have I used for any purchases. However if something were defective or to go bad, this is a must have for repair or replacement.

Geek Squad is fantastic very organized and pretty professional at what needs to get ✅

I love the geek squad. It has always been a great investment. Peace of mind knowing it’s there if your product fails. When I have had to use the protection plan it has always been a seamless process with geek squad agents. I will not make any major purchase without having geek squad protection.

Haven’t had any issues with the tv to use it but for the reviews that o have seen should be a great service I always look @ the review and it sounds great

So glad I got the extra protection. I don’t get it for every purchase, but this is one product I couldn’t protect against surges because of space limitations behind the product. If you can spend a little extra money on the major appliances/products then the protection is worth it.

Great help quality personnel now. I will recruit workmen everybody to get the geek squad. I give them Too thumbs up

my 14 month old Vizio tv was not working properly and the geek squat came and after a few test their recommendation was to replace the TV . i was giving a replacement # went to the store selected another tv and they deliver the new one and picked up the broken one at no charge ..GREAT PROTECTION PLAN

This warranty covers my new TV for 5 years! While many see these warranties as a waste of money, I would rather not take the chance on having to buy a new replacement, as my last TV stopped working after 3 years. Good investment!

Having the geek squad one click or call away is very reassuring!

The agents knew what they were doing which was a pleasant surprise. Installed item for my elderly Mother without and issue.

great support and must recommended to take for any purchase in best buy

Great service from everyone in the store. Happy with the outcome.