Customer Ratings & Reviews

I bought the warranty on a TV that I purchased 4 years ago. The TV was not repairable, so the warranty offered a replacement for the defective item. I applied the value to the new product and bought another warranty; it's a no-brainer. BUY THE WARRANTY!

Bestbuys geek squad insurance is great if they cant fix it they give you a new one right there on the spot mot like other places where you pay for ins. Protection and get the run around. I buy all my electrnonics at bestbuy just because i love there no hassle protection

EXCELLENT GEEK SQUAD. They best! Highly recommend their servces for Mounting TV's ezpecially Tajuan and Astrid the work was fast efficient and sturdy.

Always worth having a little protection. Great value also

Having done all of the necessary research and finally deciding on the C4, I expected to be happy with a great picture. I was not. I was astounded with the sharpest and most colorful panel I have ever seen. Seeing a demo of an OLED panel on a LED/QLED panel is worthless. It can look pretty, but you have no idea what you are missing by not seeing it on a OLED. I also use my C4 as a PC monitor for gaming. It has a fantastic refresh rate and gaming is flawless. Finally, the ATMOS speakers are perfect. The 2+2 setup delivers powerful sound that is crisp and clear. I am so happy with this purchase I cannot give the TV enough stars.

100% worth the money, highly recommend purchasing the warranty. Best Buy by far has the best warranty in the industry

Seems like an inexpensive way to achieve a little insurance and peace of mind.

Picked this TV over LG C5. The OLED has too much reflection and not good in room with windows and sunlight. This QM8K is excellent in bright room and blacks are excellent. Have not seen blooming or black shadows being crushed. Highly recommended!

I LOVE IT. Excellent product nice images fit perfect in my wall

The Tv in these last couple months has been performing fantastically. The colors and images are so good I cannot recommend it enough if you are debating on it. I choose the largest size but it does come in a smaller one in case you wanted something more manageable space wise. All and all tv has been great , no issues with it, compatible with my set up and has no disappointed me yet

Its 5 years of access to geeksquad to assist me what more could you ask for.

So far, this is the best protection on the market. Whenever I have an issue with any purchase from Best Buy, the Geek Squad saves the day and fixes my issues promptly!

Geek Squad Review: Reliable Service Over the Years I’ve been using Geek Squad for the past two years, and they’ve consistently delivered excellent service. Whether it’s setting up new devices, troubleshooting issues, or performing repairs, their technicians are always professional, knowledgeable, and efficient. What I appreciate most is their responsiveness—appointments are easy to schedule, and they always show up on time. The Total Tech Support membership has been especially valuable, covering a wide range of services and giving me peace of mind for all my tech needs. Over these two years, they’ve helped me with everything from computer repairs to setting up my home entertainment system, and every experience has been hassle-free. Geek Squad is a service I trust and highly recommend to anyone looking for reliable tech support!

Warranty and Peace of Mind for the Purchase of Electronics from Best Buy

The delivery and installing a new mount and 65" TV was perfect. In addition the TV was calibrated and streaming services were installed as well as several apps. All wires and cables were connected including a separate soundbar. In addition, when screen issues arose after 18 months, Geel Squad Protection Plan (GSPP) replaced the original TV with a TV of our choice and the new installation is also covered by the protection plan. We have the GSPP on all of our electronics purchased from Best Buy and is has been worth it.

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

I recently purchased the Geek Squad 5-Year Protection Plan, and it has been a fantastic investment! From the moment I signed up, the level of service and support exceeded my expectations. What I love most is the peace of mind it provides. Knowing that my device is protected against accidental damage, hardware issues, and even manufacturer defects makes owning expensive tech worry-free. When I had an issue with my laptop, the Geek Squad team was quick to respond. They handled everything with professionalism, keeping me updated every step of the way. The plan also includes unlimited repairs, and if the device cannot be fixed, they offer a replacement. That’s a huge relief because it ensures I’ll never be without the tech I rely on daily. Plus, the team is knowledgeable, friendly, and genuinely committed to helping customers. This plan isn’t just insurance; it’s a hassle-free, comprehensive safety net. Whether it’s for a phone, TV, or laptop, I highly recommend the Geek Squad 5-Year Protection Plan to anyone looking to protect their investments. It’s well worth the cost for the coverage and incredible service!

It's good to have protection on your items cuz if you don't then you're out a lot of money

Can’t complain as long as the tv outlast this service

3 years later and the TV and apps work just fine. The remote works fine, the color still shows clearly and the updates are easy just like a phone update.