Customer Ratings & Reviews

I typically do not purchase warranties. However, the Geek Squad Service program was too good to pass on. Five years is a long period of time for an insurance/warranty program.

everytime I buy expensive devides i get the protection plan its a good safety nest. Ive had a tv break on me after few years and got my money back to go towards a new one.

A must-have with today’s technology. As senior citizens, it was an important addition to our purchase.

I am so thankful they discussed this purchase with me. I purchased the TotalTech protection plan. I think everyone should purchase this plan of coverage. thanks!

Got the protection plan to cover my new Ultra HD 40K TV!! Can't imagine buying a quality (and pricy!) piece of electronics and not having the experience and expertise of the Geeks as my backup!! I have used them multiple times and have never been disappointed!!

Glad that I purchased this plan back when I bought my receiver. It has definitely come in handy.

I purchase Geek Squad coverage for all my major purchases. I had a television that was close to the very end of the coverage - and the TV was literally dying... the Geek Squad came out and did their thing and it was literally like new!

Great response and outstanding capacity personnel. Warranty always paid back. Is a must on every purchase.

Best service. Answers questions in a way you can understand how

Warranty is amazing cant buy new stuff without it. Geek squad has been very helpful thanks guys and gals

Bought it because the sales person assured me the tv will die before the 5 years are up.

They were helpful when i had an issue with my tv. They came out and said it was the main board, then they gave me a credit to get a newer model

I bought the 5 year warrant on my samsung tv a few years back. My Tv went on the blink and Best Buy replaced it with a brand new one. The only thing I had to buy was another 5 year warranty. Well worth it.

Geek squad protection will be something I get on all my expensive purchases super easy to use

[Employee of bestbuy] Always get protection wirh your products its worth it. Be smart on how you use it

Purchasing the extended plan was worth the cost for me. After a year and a half my TV picture went completely out. I took the TV to the Best Buy store and in 2 days I had a store credit for the total cost of the TV. The plan is well worth it.

This is one of the best protection plans I have ever seen. I rest easy knowing that this plan is in place. If they can't fix the problem, they replace the covered item. Simply put; this protection plan is far superior to plans offered by Best Buy competitors!

4 stars if I have to use it…. 5 stars if I don’t have to use it

Nothing last anymore, so you better get a warranty how ever they price adjust it. Its like driving a new car off a dealership. The price goes down on what you orignally pay for it. So if you paid $1200 for a tv and 2 years later with a warranty the will adjust to about $900 that they will give back to you to get another tv plus a $250 five year warranty.

While we hope to never have to use this service, the times we have it has made the purchase worth it. Quick fixes and great communication from the Geek Squad.