Customer Ratings & Reviews

I've used Geek Squad twice. The first time they repaired my television on site (my home), the technicians both times brought their own folding tables and cloths to my residence, the second time the parts were no longer available so the technician had Best Buy credit me for a replacement Television. I highly recommend this service. I just bought a 50" bedroom TV (Dec 12, 2023), and guess what I added on as a Just In Case...Geek Squad coverage! My thanks and respect to all of the unsung technicians that Best Buy utilizes to make their warranty incredible.

I've had nothing but positive experiences with Geek Squad, particularly with their friendly and informed experts who promptly fix problems and offer outstanding customer service. I'm glad I registered my product for more protection. Happy customer!

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

[Employee of bestbuy] geek squad makes it easy and i always love hoe efficient and fast they do the tech

The agents set up my tv and soundbar. They put in it's proper place and made sure it was working.

Hope to never have to use it. Definitely gives a sense of security if anything happens to the tv.

extremely helpful and informative, helped me with my cracked phone screen the same day!

I always find best buy delivery and product up to standard with no problem with whatever i buy,they are there name best buy

You guys should use this service on every big purchase . It is reliable and easy to use.

my tv is broken. I got right through to someone and got an appointment. very easy and I didnt have to do much. hope the repair or replace is this seamless.

must have in case of need. Good value for warranty

I always try to get the protection plan for all my important devices. Last time I use customer service was very nice.

This is good service to have in case of an emergency.

Havnt had to use it but if I need them it’s there and worth every penny have alot of new devices and spent alot of $$$$ so got the best squid in the game backing me the GEEKs!!!

A 5 year protection for the nowadays crappy quality is a wise decision in my opinion

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

Great to have, you just never know when it would come in handy

Purchased two TV's and made sure to add the 5 year warranty on both. Not a bad price for both.

So far haven't needed any assistance other than what I got from the sales rep. who was very knowledgeable and helpful. Feel better about a TV with extension to the typical warranty.

You absolutely cannot beat a Best Buy protection plan for televisions! Especially for OLED TV's due to burn-in being covered unlike most protection plans elsewhere. I have personal experiences in which I have had 2 different LG OLED TV's that have been replaced, like for like (with one being upgraded from CX to G3!) due to accumulated dead pixels clusters. Techs came out, diagnosed and TV replaced (even wall mounted again for no charge!) in less than 2 weeks with me of course purchasing new protection plans for both! Best protection plan in the business!