Customer Ratings & Reviews

Really worth the value! Enjoying the assurance of the warranty.

[Employee of bestbuy] Great piece of mind protection for my new Sony Bravia 5!

Standard protection is a must to keep your quality items in Tip-Top shape.

With the Quality of longevity with Washers, Dryers, Refrigerators, TV's, any Electronics product going down the tubes over the last few decades it is extremely important to just save yourself the headaches that will come not if because they definitely will. I have had to go through the Geek Squad protection services in the past on other products and they have done a great job in handling the issue and either fixing, replacing or giving you a gift card to replace the items all together. Granted recently with the Covid in the mix wait times became in the hours to get thru but I believe that will work itself out in the near future. I didn't buy extra warranties on my last two sets of Washers and dryers and they lasted on cue about 4 years and then it gets ugly with costs of repairs trying to figure it out your self etc.

Excellent! If I need assistance they will be available. I haven’t needed them yet but in past purchases I needed them.

Always purchase the extended warranty with any new TV

Ive not ever had to use. The technicians are definitely full of great advice. Ready for any challenge given.

Gives me the peace of mind just in case something were to happen

Bought this for guest room. Perfect size,great picture and colors. Great sound. Very happy

Great to have a warranty beyond the basic one . Price was good.

Excellent price for 5 years of protection against any situation

A must have if you are going to purchase any electronic device! I originally purchased a Hisense 75" flatscreen TV that a little over a year later, the backlighting went out on half of the TV and right before Super Bowl Sunday...sad day... Though I wasn't pleased with customer support when trying to find a way forward over the phone, I eventually was able to get in touch with a Geek Squad representative via the chat (recommend going this route). He was able to locate my purchase, and inform me that my TV would be replaced and at no charge due to the inadvertent issues! Protect your investments! You deserve to be compensated for items that you pay for and don't work to specs!

Excellent customer service. Very happy with our purchase. Will recommend.

Geek squad is nice to have when it is needed. Havent needed it yet.

There pretty easy to get in contact with and they don’t make it difficult with their appointments like some other companies

Hopefully I would not have to need them for anything with my TV but I wouldn't recommend this product yes

The Geek squad protection is a must have to have on your most expensive items.

I wouldn't buy an extended warranty anywhere else. This one is actually worth it

Best Buy (Geek Squad) honors their warranty. I've bought this warranty for each of my kids laptops when they go into college. I have one who tends to have issues with her machines. In every case, Best Buy has honored the warranty and fixed or replaced the machine. Awesome Job Geek Squad!

Great Service! Delivered on Time! Met my Expectations!