Customer Ratings & Reviews

Agent handled an exchange with great expertise. Agent Smith was very patient with me and provided options with detailed explanations for my exchange TV.

Tv arrived ahead of time with fast and friendly service. It's not a surprise, it's the reason I continue to shop with Best Buy.

Helped us get a new TV even though this isn’t what was supposed to happen. Sales rep misinformed us. Thank goodness!

Its a good thing to have in your back pocket sorta. Definitely if your devices are not working to standard order.

The Geek Squad Protection saved my sanity after a major hardware failure, I brought my HP computer in to the local Geek Squad office for evaluation and repair. The agent exceeded my expectations and got the thing working again in a few short days. The Geek Squad also brought a laptop back to life. I consider the protection plan a good investment, both in overall cost savings for repairs, but reducing my aggravation with something fails.

Worth the extra money was able to get my broken tv replaced

Quality and price is amazing, will always do business with Best Buy, looking forward for a desk top computer system for December time frame.

Just lost my TV after 4 1/2 years. They gave me back ALL my money in credit to put towards a new TV. The Upgrade is 5 times better TV, and with a $1000 credit, I only spent $1400....yes, I bought a top of the line OLED...that's why it was $2400, but affordable with the $1000 credit. This is the 2nd time that has happened to me with a TV in the past 15 years, and both times I got ALL my money back in credit for a replacement. ALWAYS get the 5-year on a TV. Even if it lasts the whole 5 years, it will probably need a repair, and that alone more than covers the cost of the warranty.

Excellent TV. This was actually an Open Box. I got an excellent deal on it from bestbuy. Didn't come with the Remote, I called LG and they shipped me one at ni extra cost

They come out pretty timely, but never does one visit suffice. THey always have to come and diagnose then order parts and then return sometimes up to 3 times. But the service does cover repairs, and if the same problem exists 3 times, they will replace your item.

The agent is mounted my TV and connected it to all my spectrum devices and Internet services

Amazing television at a great price!!! Best Buy for the win!!!

Excellent service and an affordable solution 10/10 would recommend.

Helpful with all my questions very knowledgeable about product

Great store and delivery service. Would definitely recommend.

Best Buy & geek squad always resolve any & all problems. Have never had any issue getting help with any situation I’ve had. Buy all my electronics here and will continue to do so.

Best Buy and Geek Squad have ALWAYS given me the best of care and service when it comes to their Protection Plans. Any time I have every had an issue with an item that was under warranty they quickly took action to fix my issue, whether it was to repair the item back to fully working condition or replacing the item promptly if it could not be fixed. Best Buy has always handled the situation to my fullest satisfaction. That is why I tell anyone who asks, my first choice will always be to get my electronics from Best Buy because of their Protection Plan!!!

Received brand new 75 inch Samsung TV with no delivery defects. Also received my purchase in anquick and timely manner. My new television produces a clear and ceisp picture with perfect smart app capabilities. I would highly suggest this product to anyone looking for a new television and for an affordable price.

If your buying electronics you better purchase Geek squad warranty.

I haven't had to use it for this product, but the Geek Squad has never let me down in the past.