Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30928 reviews
(30,928 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took my tv to the Best Buy geek squad and they told me that the insurance does not cover accidental damage but when it bought it they told me that it did so the only the nag left to do was to purchase a new one ok
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Logitech – I’m sorry about the miscommunication regarding the coverage on your Geek Squad Protection plan. Only certain plans offer coverage for accidental damage from handling. You can always check the full Terms and Conditions at www.geeksquad.com/terms. If your television is no longer covered by the plan, you should be able to return the plan for its pro-rated remaining value at your local Best Buy.
Rated 1 out of 5 stars
Best Buy has gone down hill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had already purchased the total tech and I was told I no longer had it because the salesman in Bellflower Ca. Messed up my account. And it’s still not right!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
PATHETIC AND DREADFUL!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUAD A JOKE!!! Horrible customer service. I called 11 tim s for someone to fix this issue, still no response!!! And you can’t get your money back either!!’
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Never used this service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to utilize this service. We purchased it just in case.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. If you have any questions or concerns regarding your Geek Squad Protection, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Awful customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with 2 year warranty. Best Buy refused to honor or refund the warranty. Online help, telephone assistance, and in store Geek Squad all had different answers. Don't waste your money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading and false advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a lie outright Best Buy has refused to replace my tv stated that it was only a 1 year
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
This insurance doesn't cover accidents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone accidentally cracked my TV screen. I went to BestBuy to setup an appointment to get the screen repaired, when I was informed this coverage doesn't cover accidents or repair screens. It's only for manufacturer defects and failures, what the manufacturer's already offer for a year for FREE. Don't waste your money it's a scam.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our Geek Squad Protection is indeed aimed at protecting the TV from any defects, dead pixels, or other issues that may arise during the ownership of the unit. While accidental damage isn't covered, it is an extension of the original manufacturers warranty and it is generally easier to execute than going directly through the manufacturer. I apologize for any inconvenience you may have faced.
Rated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lazy, not knowledgeable on anything except passing the 'buck'....sell the warranty for what it is....free shipping to the service center in Dallas so the customer can be without the merchandise for over 3 weeks....there should at least be a 'loaner'....very unhappy, almost to the point that we have seriously discussed never buying from Best Buy again.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now that Total Tech is here this is kind of worthless.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
buy it maybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just in case and cheap this time hope I don't need it
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the plan. It doesn’t cover you completely.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there, Will. Thank you for taking time to share this with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Absolutely do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Do not purchase any used items from BB. Literally 1 week after my geek squad warranty expired this tv started flickering and looked terrible. Got no help from the online service or the store. Will never buy a TV here again
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not spend any money on this!!! Only protect manufactured damages.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Slides to much on dash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a desk, very unstable in car This product design is horrible for bumpy travel
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Their customer service is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst thing I have ever paid for they are terrible. You almost have to wait a month to hang up on you all the time not worth it they try their best not to pay for
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used this service yet. Hoping that I don’t have to
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad is useless and waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever buy geek squad. The woman could not help fix anything. She couldn't even find geek squad support even though its on my account.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2YR PLAN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well it didnt do me anything for me it didnt cover the (cheap) t.v. they just gave me back my $20.00
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal for the money I guess if they had competent people working for the geek squad. They have no idea what they are doing. Even another company agreed with me and told me to never use them again.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Waste of money...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You will know it when you have an issue and call the support.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.