Customer Ratings & Reviews

I haven't had to use it yet for isssues or repair. But just knowing we have the Geek Squad to help us if needed is a relief. It was the reason we used Best Buy to make our purchase. When they installed our tv it was fast and they were very friendly they answered our questions and were very helpful at time of delivery.

I have been a Best Buy service plan fan for more than ten years. It’s money worth expended. I have yet to complain about any of my interactions with any of the “Agents.” They have been courteous, professional, knowledgeable, and prompt to resolve my issues. I get my money well used with this piece of mind service.

About 3 TV's ago I started buying the Geek Squad 5-Year Standard Geek Squad Protection plan automatically with the purchase of a flat screen TV regardless of the brand/model. I learned that modern day TV's are only rated to last 2 to 3 years. Now while all have outlasted the 3 year mark, they started to fail in the 4th years. In both cases the tv's begain to show faint lines in the picture. Upon noticing the lines I called Best Buy's Geek Squad and my protection plan got me my money back on the TV's! I was then able to use that money to buy a new replacement TV. Not only that, I was allowed to keep the failing tv until both screens went completely black. So in these cases this plan was worth every penny.

I've been a loyal Samsung TV person for years. Any time I'm looking for a TV, I'll always get a Samsung. I purchased a TV from Best Buy in 2012 and it finally started to go out. I replaced it with the same size to fit inside my TV stand and this one has a great picture and more features. For under $200, you really can't beat that. Great quality at a great price.

We finally got this 86 inch NanoCell LG TV set up over the weekend and let me start by saying it’s amazing! We may need to get a bigger TV stand because it’s so huge! The picture quality is out of this world, very high definition. We have already streamed a few movies on it from the built in smart features it comes with, Netflix being one of the many. It feels like you are actually at the movie theater! The fact that it comes equipped with Alexa already built in is also a bonus. We have it synced with our other Alexa’s to change the channel or shut the TV off on its own just by telling Alexa to do it. The remote is also awesome! It has a roller ball on it similar to a computer mouse. There is a cursor that shows up on the screen when you point the remote at it. So you just use the cursor to click on whatever feature or channel you want, it’s very cool!! My 6 year old loves playing with it and it makes it so easy for her to work the tv. There is also a microphone button on the remote so she can speak into it and tell it what to do. Smart TV’s have come so far and this one definitely does not lack in the creativity department! It also is great for gaming. The characters look so life like and real, my husband loves that! I definitely recommend anyone looking for a new TV to try this out!

Fortunately, I haven't had to use the Geek Squad very often over the past 20 years. My purchases have been cameras, lenses & gear, appliances and other electronics (phones, TV's, stereo, computers, etc.) But, when needed I have found them (GS) to be prompt, understanding, accommodating & helpful. I prefer having these services local & convenient. I have used B & H, Amazon, etc. but it always involves shipping and no person-to-person contact.

The technicians were very professional from the get-go. They understood that they couldn’t park in the street because double parking they would’ve got a ticket so they were humble enough to go and park in the back alley which wound up being better. They were very courteous they picked up after themselves. They kept the chitchat to very minimal amongst themselves. They explained everything thoroughly and how the television worked and what to expect.

Hisense 65QD7N is a very nice tv with bright colors. I liked the fact that it had 4 hdmi connections with speeds up to 2.1. It is not too heavy so it is easy to mount it on the wall by yourself. I also bought Geek Squad protection plan to have peace of mind for 5 years. Unfortunatelly the one corner of the tv had a white cloud, which was very disturbing while watching dark scenes, so I contacted Hisense customer service and they decided after sending the repair technician that my TV is a lemon, so they sent me a check for full refund. I did not have to use Geek Squad plan as My tv was still on manufactures warranty period. Bestbuy returned the money for unused protection plan. Great service from Hisense and Bestbuy. Overall good experience as ended up with buying Samsung S90d Oled which is perfect.

Perfect for our large media room! It takes the place of an 86" tv and the difference is huge. Picture quality is excellent. Buyers should keep in mind that the screen will need several hours of burn in time to let the built in AI do its thing. Avoid the temptation to adjust the color, contrast, or brightness until you have watched a few movies on it. I found that our TV needed no adjustment once we had 8 or so hours of screentime on it. Best Buy performed the delivery and installation on my second floor. They did an excellent job!

Excellent, I totally loved the product, the TV works very well, everything it says is true, it arrived exactly on the day they said it would arrive at my house, I am totally delighted with the purchase, from now on it will be my favorite store to buy electronic products. Thank you very much.

Failures from Normal Wear and Tear: This includes issues arising from dust, internal heat, humidity, defects in materials or workmanship that occur after the manufacturer's warranty expires. Power Surge Repair: Covers the cost of repair if the product fails due to a power surge or fluctuation. Pixel Repair/Burn-In: For display products, it may cover repairs if the screen develops bad pixels (often a minimum number like 3) or suffers from burn-in (shadow image). Battery Replacement: Often includes a one-time replacement for the original non-disposable battery if it fails to hold a proper charge. 100% Parts and Labor: For covered repairs, there are typically no additional costs for parts or labor, with no hidden fees or deductibles for the standard service. No Lemon Benefit: If your product requires multiple qualifying repairs for the same issue, Geek Squad may replace it or provide reimbursement. Transferability: The protection plan can be transferred to a new owner if you sell or give away the product, which can add value. Reinstallation: For certain products like car electronics, if Geek Squad performed the original installation, they may reinstall the product after a covered repair.

Warranties are great to ensure your product's lifeline. So far i didn't need it so far, but it's always a good investment, you never know what could happen and best buy's warranties have solved some issues in the past when i needed ;)

The Geek Squad protection is a must, especially if you buy a lot of technology like I do. It’s a small investment versus replacing a washer, large appliance or expensive item from Best Buy. The Geek Squad was super helpful when I needed someone to help me install my 65-inch TV. It’s a smart investment.

I purchased the five-year standard Geek Squad protection when I bought my new TV because I like the feeling that if anything goes wrong with my TV in that period of time, I'll have the sense that the Geek Squad will fix any problems they may incur during that period of time

So far so good! I’m only inputing 1080P into it because I’m using it as a computer monitor at work. I had bought the 65 inch in this model for a small conference room at work and was impressed, so when this was on sale and they had an open box deal, I jumped. It’s more than bright enough, and the little that I’ve used the speakers, they’re not horrible for what they are, but I wouldn’t want to use them for watching movies in a family room. I’m a speaker snob though. I installed this and the 65 myself.

Geek Squad Protection is an excellent investment for keeping your devices safe and worry-free. The coverage includes accidental damage, hardware issues, and quick repair or replacement options. Service is hassle-free, and the staff are professional and helpful. Having this protection adds peace of mind, especially for expensive electronics. It’s easy to set up and well worth the cost. Highly recommended for anyone who wants reliable device protection.

Enrolling in the 5‑Year Standard Geek Squad Protection was one of the best decisions I’ve made for my electronics. It offers comprehensive coverage against accidental damage, power surges, and mechanical failures—giving me complete peace of mind. When I had an issue, the support team was responsive and helpful, and the repair process was fast and smooth. The extended coverage duration feels well worth the investment, especially for high-ticket devices like TVs and laptops. Zero deductibles, easy claims, and expert repairs make this protection plan a standout value. Highly recommend for anyone looking to safeguard their tech long‑term.

We are two seniors, 80 and 83 years old. We have seen so many changes in technology in our lives that it’s very hard to keep up. The geek squad understands our limitations and has resolved our problems effectively.

The 5-Year Standard Geek Squad Protection Plan is absolutely worth it. It provides excellent coverage and fast, hassle-free service when something goes wrong. Geek Squad staff are knowledgeable, friendly, and quick to help. Knowing my product is protected for years gives me total peace of mind. Highly recommended!

I never use to purchase extended warranties and for some unknown reason I purchased one on a laptop, I'm glad I did i cracked the screen and everything was covered from then on I get one evertime, if you divide the cost over 5 years it's not bad