Customer Ratings & Reviews

I have peace of mind knowing that any problems with my new television will be taken care of in a timely fashion.

Haven't had to use it, but I like the quality of work they have done on previous issues. Better to be safe than sorry.

Luckily I haven't had to use this yet, but I am confident that if I do, I will get great service like I have before in the past with Geek Squad Service.

It’s always good to buy a warranty with your tv or anything you purchase just for a back up

They always take good care of us and our products.

They made it seem like this would protect your purchase from accidents when it only protects if your tv stops working because of manufacturing issues. I feel like they should state it clearly and I paid an extra 50 dollars for no reason.

The protection plan is very beneficial. I have always purchased them and it well worth the expense.

I hope it works. I am a little confused about what is Geek Squad and what is TotalTech.

Our warranty was for five years for $39.99 - what a deal! I'd recommend the extended warranty to anyone purchasing a TV from Best Buy. You never know when something might go out and it's a good deal!

I also get the service plans because of the wear and tear on the devices. Luckily we haven’t had to use them as of yet but I’d rather be safe than sorry!

It's just like any other insurance product. It's worthless until you use it. We have had to use Geek Squad protection twice and it's paid for itself 10 times over. It's hassle free, it's simple, and 100% worth it.

I would Always recommend the geek protection. Most warranties at other businesses are not worth purchasing I purchase everything I can from Best Buy.

Fortunately, I have not used the five year geed squad protection plan. Hopefully, I will not need to use this. Just purchased it as an insurance policy.

Fortunately, I have not used the five year geed squad protection plan. Hopefully, I will not need to use this. Just purchased it as an insurance policy.

picking up another x95j today as last 2 had problems, one had crack in screen and second had band down middle of screen, so picking another one up today, 2 year warranty is probably best to get although sam club and costo offer free 3 year warranty’s and 90 day return policy’s so i would like to see best buy’s policy’s on pair BUT only best buy will actually come to repair the tv in home, other stores ether ship it out for repair or replace entirely

I love the extra protection for my items, essy way to access technical support.

I really like this purchase. Made sense to purchase

The agents keep my equipment working properly. I try and get equipment checkups every year and sometimes more often. The agents on Ray Rd. In Ahwatukee are great.

Always satisfied with Geek Squad Service Plans. Great service at a reasonable price

My 65" Sony TV wouldn't turn on. Called Best Buy. Geek Squad worked on it and fixed within an hour. No issues since. They were very professional and friendly.