Customer Ratings & Reviews

Makes me feel safe I have professionals that will work on my products.

It’s always to add their warranty cause they always take care of the item without question!

Geek squad knows everything, really kind people and always willing to help

You did a great job on installing my refrigerator I would have them do it again

I was aware I had purchase this package. However, I will now be taking advantage of it.

Hope I never have to use it. But if needed they will come to my home to repair.

Best Buy stands behind their products so I always buy the protection plan. Many people feel that the plans are a waste of money but they are wonderful if you have a problem with a product. I have bought many plans and never used them but on the other hand I have had plans on larger purchases that ended up being a tremendous product to invest in for the future of my purchase. I always spend the few extra dollars for my protection and peace of mind.

Thank goodness for the warranties makes the process of buying easier knowing you're back up by BB. This warranty protected me and got me a new tv cause my unit became defective.

I always get geek squad protection on my larger ticket items. It gives me piece of mind!

Bought the warranty with our last TV and it died. So glad we did. No questions asked, repair or replace and you get to keep on trucking. Happy to buy the same protection on our new TV!

I have always purchased the Best Buy Protection Plan on big-ticketed items like TVs, laptops that could easily get damaged. I had been advised not to get it as it is a waste of money since products are built to last. But not all products do. For the $500/5yr Protection Plan I purchased in 2010, I have called Geek Squad several times to fix my broken TV. Paid $0 on all those house calls. When they could not fix the TV in my last service call, they replaced it. What did I get? A $1000 credit to go towards the purchase of a new one...Of course, I purchased the Protection Plan, thus this review :)

It was very good experience in the store employees cooperate and the way they display the items it is so good

This purchase was a great idea when buying my laptop.

So worth the cost! These guys are true professionals. No way I could have set my TV up without them. Super knowledge about product and what was needed to get the most out of it. Kind, courteous, respectful and extremely patient. Incredible customer service!

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

Provides peace of mind for any sorts of incidents! The squad member helping me definitely made it clear what was covered so I could be confident in my coverage.

Great value. I don’t have to worry about my tv not working. I can just call the Geek Squad.

Haven’t needed to use it yet, but I know how great protection plans are with best buy

Amazing television at a great price!!! Best Buy for the win!!!

Helpful with all my questions very knowledgeable about product