Customer Ratings & Reviews

The 5-year Geek Squad protection plan was an excellent investment, and was only a few dollars more than the 3-year plan. This gives assurance that the total investment for our Samsung TV of about 2 thousand dollars is protected.

We were so pleased that we purchased the protection plan. During a terrible storm, lightning took our TV out. The Geek Squad came to our home, evaluated the damage, ordered the parts that were needed and fixed our TV. It's working great!

I bought this TV for my grandfather and he is enjoying it. Picture looks great for a budget TV. With the price you know what your getting.

It took a few minutes, and a couple transfers, and this was my first call to the Geek squad, but with their patience, my problem was resolved on the first call. Definitely worth the price of the fee for the maintenance. Thanks, Best Buy.

Tv replaced within 24 hours after a line showed up horizontally on the screen

The Geek Squad at Best Buy in Montebello are the great. Fast delivery, friendly service and very knowledgeable.

GS always great. They are always great. I have had them come out for a few different appliances, my dryer more than once.

Good warranty for peace of mind. Great customer service when delivering new TV and returning another.

I have had to file claims over the last few years and Geek Squad has never disappointed. Whether it was replacing a TV remote or a cell phone screen, they got me back up and running in a reasonable amount of time. I buy Geek Squad protection for most of my big Best Buy purchases

Purched the agreement for my television incase something happens to it. 1st ever sony television i have purchased and wanted the extra protection for piece of mind!!

Definity worth it, have used 2 times so far and had no hassle tv replacements while still covered.

Added the protection while purchasing new tv. Hopefully will not be needed. Have had bad experiences with 2 tvs in the past 5 years, thus the added protection.

I all ways get the Geek Squad protection plan for all of my products! Because it never fails as soon as your factory warranty goes out something is going to break. And the Geek Squad plan has never failed to fix or replace the product!

The agent clearly explained the different kind of protection best buy has to have a good understand of the choice I needed

The last tv we got outlived the warranty by just a few months, always go with the longer plan. No regrets

Usually recommend the protection plan that Best Buy offers..my last tv went wrong and Best Buy took care of it with no issues just be aware it doesn’t cover physical damage so if the screen cracks it voids the store protection plan

Geek Squad protection means total peace of mind while using tech devices, I can focus on what I needed to do knowing that BestBuy got my back if something goes wrong with my device.I always buy protection when I shop at BestBuy.

Always comes in handy to have the extra protection. Had to use it once and the process was great for a free replacement.

I like the option of having coverage that if something goes wrong someone will come out to repair it.

If you want to be covered and fell comfortable with your devices protected go ahead.