Customer Ratings & Reviews

We've always gotten the protection plan and more often than not we've used it within the 5 year time line. Great service, love the Geek Squad!

The agents set up my tv along with the DVD player and amplifier; all products that I purchased were Sony. I do recommend purchasing Sony products because of the quality especially when you have the geek squad install them.

Have always shopped at Bestbuy because of geek squad.Great service and staff .Haventbdisappointed us yet at least not at University Bestbuy in Florida.I’m confident all others won’t disappoint either. Hopefully new yearly service is just as well as monthly per item service.

The TV mounting service was atrocious and delivery was abysmal. As long as geeksquad commits to their warranty service if I ever need them in 5 years, I might recommend this service.

If you buy any electronics, it is a must that you purchase the Geek Squad plans. In the event something goes wrong, you can count in Geek Squad to either repair or replace your item. This saves you a lot of money in the long run.

Overall a great deal. if it breaks within the time they will fix it. so glad i got this it has saved me so much trouble

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The agents mounted my TV and connected all my devices. They were efficient and very pleasant.

Covers everything you need it to cover Haven’t had to use it yet but it’s nice to know it’s there

Only used them once but I had a good experience with them. Since then I always add them to big electronic purchases!

Bought an expensive TV. screen went bad in 4th year well after manufacture warranty. Best Buy replaced with new TV INCLUDING INSTALLATION. I did some upgrading at the same time and paid for that. Great service and backup.

Great service. The geek squad team are so knowledgeable and very customer friendly. Definitely recommend.

Having burn in protection allows me to use my TV in HDR mode without worrying or babying the brightest. For the price, 5 years of peace of mind is worth it.

Anytime I buy anything from Best Buy I always put insurance on it . It’s great because if something goes wrong with it or it gets damaged they will cover it and fix it , if they can’t then they replace it .

I love that geek squad helps with everything and if you aren’t satisfied with your situation or product they will make their best to make it better.

Purchased an LG-24" TV for child's college dorm room. She was able to call the GS to help her set up the TV. She was pleased with the information and instructions provided by the tech and they were able to get the TV set up quickly.

Geek Squad service is so GOOD, you'll almost want your equipment to break down. Which it probably won't.Just, if it does, you can count on quick and fair resolution of any concern. Which is why I am loyal to Best Buy.

I almost always purchase the geek squad protection on my items and it has actually come in handy before. Very easy to use. I have peace of mind knowing I'm protected if something does happens to quit working or has an issue.

My first purchase of Geek Squad services! The technician who assisted me in store was courteous and helpful. I am looking forward to having this coverage for my electronic devices!

10/10 always get geeksquad! Love the protection and ease of mind not to mention every geek squad woman / man I've worked with had incredible customer service and tried to always handle any issue I had!