Customer Ratings & Reviews

The employee was extremely helpful finding the TV that I had wanted also recommended a warranty that was slightly more expensive but gave more protection for the value ...So overall I am very satisfied thank you

This is good it’s like insurance for any appliances or technology you buy it’s to protect it in case of damage spills or something going wrong. It covers for the repairs and make it new again that’s so cool and helpful.

Highly recommended, it is outstanding for the price point

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

Had an issue with my Samsung sound bar after attempting to trouble shoot it they ended up just giving me store credit and letting me upgrade to a newer version without any issues

Geek Squad is always good to have if ever needed. I've hadn't had to use this at all. I have for 5 years. It wasn't expensive either.

With this worry free warranty, i have peace of mind about my product. If anything goes wrong they will fix it or replace it. And if your tv is larger than a specific size they will come to you.

I called about the warranty for the sound on my Vizio 55" tv. After awhile I was finally able to get through to a non-automated server, Erich. He was cordial and helped me find the serial number. I had a little difficulty understanding the numbers sometimes, but hopefully they are ok.

Great peace of mind for any high value purchase. Super easy to use through the website or app.

I haven’t had to use the service yet, and only felt I needed it due to the nature of OLED screens. Hopefully if the time comes I need to use it, there won’t be any additional problems.

I can hold my own but i alway get great service with my Geek Squad! Fast, reliable, replacement fast, walk you through trouble shooting. They are great!

I bought the 5-year protection plan for my TV and boy am I glad I did it Best buy's been honorable and keeping the terms and conditions and replace my broken TV I was a hero for my family

Bought the TV in 2019. Power board failed and replaced in 2020. With warranty still left in 2024 the TV fails again and they tell me it possibly won’t be covered/will be junked. What’s the purpose of the warranty???

My LG C1 died on me, it was just 3 years old. For that purchase I thought I didn't need a protection plan. Never again for expensive TVs. I got the plan for my new TV. Better safe than having to buy new TV.

A necessary warranty plan to protect and cover any electronic item bought and ensure long life and functionality.

Always nice to have extra protection on big purchases

Like everything about it. Was able to get coverage for five years.

With this protection I feel very comfortable with all my kids around the products that I purchased

A week prior to getting the protection i was offered it at the time of purchase and i got an extremely cheap open box 4k sony tv and the price of it brand new was $2500, the open box item i was buying was $700 and at the time our purchase they wanted to charge me the protection of a $2500 tv which came out to $550 for 5 years protection, so i went in a week later and a young man helped me get it figured out and I got the protection for the price that I had actually paid for and I was very very satisfied!!!!

In my opinion geek squad replacement plans are gold. Last TV I had was a Samsung KS8500 and I loved that television. But unfortunately after a few years the screen started to go bad so I used this warranty and it gave me a lot of money to go towards my next TV purchase. Which was a Sony OLED. I've then purchased a warranty for that television as well because OLEDs can experience burn in. And fortunate for me this plan covers burn in. I'm hoping I never need to use it but if I do I know it's there and it's well worth it.