Customer Ratings & Reviews

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

TV got here safe and sound without any breaks in the display.

Solid and straight forward warranty. Cant go wrong with coverage

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

I had this protection service on my former LG TV that failed after 3 years of use. The Best Buy customer service personnel assisted me efficiently and effectively with guiding me through the process of selecting a TV and setting up delivery for my new replacement TV.

A warranty that you want to have, security if you have a problem they will address quickly if there's a problem but I never had any problems with Samsung TVs.

LOVE my new tv. Great price, awesome and easy to use remote. It literally has everything in a smart tv that you would want. I like that even my non-techy grandma is able to easily navigate the tv/apps/and remotes. Also has voice search feature which is very convenient. It was super easy 1 step, push of a button to get my cable tv remote paired with the new tv. I loved that part because usually they have codes you have to fuss with and it takes too long or you don't have the code etc. I definitely recommend this TV!

One of the best things I love about Best buy is their protection plan. They are great

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

Thank you for never giving up! I cannot put into words how grateful I am for your kindness and good heart. Thank you for being who you are! Your presence has made my life more beautiful.

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.

Good warranty..after buying a TCL ROKU tv which we did not purchase a warranty on and having the sound go out and having a black picture after 2 years of use..we definitely bought a 5 year warranty with this Pioneer Tv..hopefully we’ll never have to use it but if we do we have it!

Purchased this for my last 75 inch TV, 2 years in and one of the rows of pixels went out. Geek squad came out to my house and within 20 minutes they diagnosed the problem, I received an email accepting the claim and they gave me full credit toward my new TV. Within 2 hours I picked up my replacement TV in the store.

This agent mounted my TV and connected perfectly.

Agents were very helpful in helping me find my product and made sure everything went smoothly.

Geek squad protection plan is the main reason I purchase my electronics at Best Buy. Geek squads provides great service and quick solutions.

With this protection I feel very comfortable with all my kids around the products that I purchased

When I purchased my new Samsung TV, I decided to pay the Geek Squad for delivery and installation. So happy I did. It did not take them much time to get everything up and working. They also reviewed and showed me all the different options that this TV has to offer. I'm not very techy, so it will take a little time to learn how to do everything quickly, but I will get there. Thank you to the (2) gentlemen from the Geek Squad for doing an amazing job and helping to understand all of its options.