Customer Ratings & Reviews

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.

Purchased this for my last 75 inch TV, 2 years in and one of the rows of pixels went out. Geek squad came out to my house and within 20 minutes they diagnosed the problem, I received an email accepting the claim and they gave me full credit toward my new TV. Within 2 hours I picked up my replacement TV in the store.

Good warranty..after buying a TCL ROKU tv which we did not purchase a warranty on and having the sound go out and having a black picture after 2 years of use..we definitely bought a 5 year warranty with this Pioneer Tv..hopefully we’ll never have to use it but if we do we have it!

Agents were very helpful in helping me find my product and made sure everything went smoothly.

This agent mounted my TV and connected perfectly.

Geek squad protection plan is the main reason I purchase my electronics at Best Buy. Geek squads provides great service and quick solutions.

When I purchased my new Samsung TV, I decided to pay the Geek Squad for delivery and installation. So happy I did. It did not take them much time to get everything up and working. They also reviewed and showed me all the different options that this TV has to offer. I'm not very techy, so it will take a little time to learn how to do everything quickly, but I will get there. Thank you to the (2) gentlemen from the Geek Squad for doing an amazing job and helping to understand all of its options.

With this protection I feel very comfortable with all my kids around the products that I purchased

I purchased this plan for my new television because I would never know when it might need service..being on a limited income, I'm watching what I spend and everything counts..while I have never used the service yet it is satisfying to have peace of mind in case something happens.

Geek squad is there when you need them and hopefully we will never have a problem

Worth it especially since appliances are but built to last anymore

This the best low budget tv you can find on the market. I definitely will want this tv in a bigger size one day.

I have a rest of mind knowing that if there’s anything going wrong with my setup, I’ll have a timely response from the Geek Squad to repair or replace the faulty parts.

Geek Squad Service is a most have with todays products. The peace of mind you get by knowing that for 5 years you have the protection of your investment by a solid group of professionals. I have made some services calls for some of the articles that I have purchased and have had issues and the service that I receive is 5 starts always.

I hav conected my device for myself it s almost one year since i got it, it's great,,......

Purchased my tv with a 5 year warranty. Four years later my tv is having issues with what seems to be the wifi card which was replaced. But 2 weeks later the tv is having issues again and they are unwilling to come and take a look at the tv, blaming my wifi at home. I have other electronics at home that work fine without any issues only the tv is having problems. I have video proof of what the tv is doing but yet they blame my wifi. The tv is turning off the wifi on its own, there is no setting to turn this off. I will not be buying again from best buy, let alone use the geek squad service again.

Love the service privided at my local store. They always help assist with my needs!

I hooked it up myself but I like the idea that Geek Squad will fix the TV for 5 years if anything goes wrong with it.

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

The crew that came out to do the install were very polite, and neat. Had a problem with one of the products (component was damaged) they took care of it without any problems, In the past I would do my our install, but for the money it was well worth it, before they left they made sure all components worked to my satisfaction, will use them again, Thank you Best Buy and Sterling