Customer Ratings & Reviews

grest plan to use for the tv I purchased 6 months ago

They came to look at my new 4k Tv. They placed it on my rug, screen down and took it apart. They didn't use gloves when handling it. Scratched the screen. Complained to engagement and they gave me a new tv. Thank goodness.

I didn't get my order delivered because the delivery company didn't receive my order. Sao, I have requested for my money to be returned. Hopefully, I will get my refund for an order that I did not receive.

I called best buy and ended up being transferred to Geek Squad for my Tv. I asked Do i just bring the Tv into Best Buy? worker said Yes, Bring it and we’ll take it from there. just to be told when we get there we have to set an appointment and it cannot be fixed today. When we first bought the Tv the sales associate told us that if the tv were to break that we would be replaced with a new one right away.

Check and see if you can get a warranty from the actual manufacturer before going with this warranty for example instead of geek squad i have a warranty with TCL themselves no hassle replacement including a 1 time free remote replacement

Not worth it sense they just cover technical issues the main reason I buy the protection is because I have small kids. But they didn't cover physico problems my kid fall in top it and I lose $100 just like that

Do not purchase an extended warranty with these people. Total waste of money. They do not honor it and charge U for warranty while still under factory warranty. Go to Wal-Mart at least U have no expectations and U will pay less.

I haven't used their service, but I do wish the price was lower. I think this is a bit expensive for something most people will not need to ever use.

beware if you buy this, they will give you a gift card and not a refund on your purchase. Learned this the hard way.

My LG tv went out randomly, called Geek Squad just too try and get it fixed since i purchased the protection. when its time to use it, they send a 3rd part company to check out for tv for 2 minutes, just to call you the next day to let you know they dont know what the part number is, now i have to wait for LG to get back to them, now im forced to wait up to 4 weeks in order to use my TV again! at this point id rather just buy a new and not from best buy

Haven't used this but did want the extra coverage.

Tv is nice sound quality isnt that great. Ok 4 $$$

The insulation was great now I am trying to get service on my TV. I can’t get an appointment. Never had this problem before for any of the products I have purchased.

Purchased a smart tv with amazon fire system. Would not have purchased had i known that it wouldnt allow me to watch the purchased movies on saved vudu. Amazon so money hungry they want me to repurchase the movies from them. Will look at returning the tv as its a dumb tv not smart.

Purchased but hAve not yet utilized the service ..

Im glad i got this just incase we need it its there

A 4 day wait for a service call is very poor service in my opinion. For a family with one TV that essentially turns off entertainment for 4 days. Why buy a Geek Squad service contract for poor service.

This is the worst service ever. Save your money and shop elsewhere. They do not keep their word they do not deliver on time they do not notify you and they up charge telling you that your product is no longer available or that it’s now more expensive than when you ordered it. They do not replace the item on time and they do not call you or notify you by email to let you know. I spent an entire day off waiting

I purchased a 2 year protection plan on a tv. After 1 year, I had a service request. They came and worked on it. It still isn't fixed. This did not stop them from canceling the contract though due to it costing to much. Contracts with Best Buy and Geek squad are completely worthless.

Terrible purchase in my opinion. They tell you what it will cover when your there in person. But I’m reality they just lie to get you to buy the protection plan. Be sure to read the fine print in the protection plan.!!